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Due to numerous issues we are no longer shipping internationally
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Warranty
You are purchasing an Additional 6 Months RTB Warranty to go with your item.
Your item will come with a warranty period, once this period runs out your Additional 6 Months Warranty will start
Please note that you have only 7 days to decide to take the 6 Months Additional Warranty, if purchased after this time, Additional Warranty will not be accepted.
Our Mission
We are dedicated to giving you 100% customer service. If you have any questions or queries do not hesitate to contact us. We reply to all mail within 48 hours.
Opening Hours
| Open | Close | |
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| Monday | 10:00am | 6:00pm |
| Tuesday | 9:00am | 6:00pm |
| Wednesday | 9:00am | 6:00pm |
| Thursday | 9:00am | 6:00pm |
| Friday | 9:00am | 6:00pm |
| Saturday | 9:00am | 12:00pm |
| Sunday | Closed | Closed |
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| Specifications | |
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| Offered: | 6 Months Additional Return To Base Warranty For Your Item |
| Applicable To: | Any Item Purchased From Newandusedlaptops4u |
| Conditions: | The Warranty Is Applicable Only To Laptops Purchased Up To 7 Days Previous. When Purchasing, Please Add Your eBay Username & Item Number To The Special Instructions Box For your Warranty To Be Added To Your Item. |
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Online Support
PayPal
Payment method which is very safe and secure. When using PayPal your item is covered by the PayPal Payment Protection programme. Please use eBay's checkout facility and send payment to our PayPal ID: cheaplaptops4u@hotmail.com
Credit Card
Please call 0844 330 1115 for Credit/Debit Card Payment Options
Bank Transfer
Please contact us after you have made your purchase, for information regarding this method of payment.
Cheque
We accept payment by both Personal and Company cheque. Please contact us after the listing for details. (please allow 5 working days for cheques to clear). Please make cheques payable to newandusedlaptops4u.
Postal Order
We accept payment by Postal orders payable to newandusedlaptops4u.
Cash on Collection
Please contact us to arrange a time and day suitable for you if you wish to come and collect it from our store. Please allow a clear 24 hours notice for collections.
Delivery Options
Next Working Day - Please Read!
Next Working Day - Please Read!
This item can take 1-3 working days before dispatch from CLEARED payment via APC Overnight
Once your item is dispatched, the delivery service in most cases is Next Working Day (UK Only)
We pride ourselves on fast delivery and we are working as hard as we can to get your order to you.
If you are wondering where your order is, please visit the following website www.apc-overnight.com
To track your order you will need to enter the username: 322689 and password firstydown into the MY APC box located on the left side of the website. Once logged in, you can use the tracking system by entering your ebay item number in the Sender Ref: section to track your parcel
If you wish to check on an order please call us on 0844 330 1115.
Non UK bidders!
Unfortunately, due to numerous issues had with shipping internationally, we are no longer offering this service. We are very sorry for the inconvenience of our regular international customers.
Northern Ireland & Republic Of Ireland
Unfortunately there is no standard route across to either NI or ROI, therefore our cost pricing is larger for this area. Postage to both NI and ROI is £25
Collection Service!
We also offer our customers to collect their item, if you would like to collect your item, simply give us a call on 0844 330 1115 to arrange a suitable date & time for collection. Please note that collections are no different to deliveries and can take up to 3 working days to be ready upon calling, however in most cases it can be ready for the next working day!
Frequently Asked Questions
Question - Can i collect the item?
Answer: Collection is fine, please call us on 0844 330 1115 to arrange a time and date to collect (please note, payment by cash only and a clear 24 hours notice required).
Question - When will i receive my laptop?
Answer: We normally dispatch orders within 2 working days of cleared payment, although during busy periods, it may take up to 3 working days.
Question - Can i return it if i'm unhappy with it?
Answer: We offer a 7 day money back guarantee, excluding the postage costs.
Question - How many scratches will my laptop have?
Answer: Used = General wear & tear, may have very minor dents & scratches in casing.
Refurbished = Minor wear and tear, overall condition of a high standard.
Question - Can i combine postage?
Answer: Yes - Any additional items will cost half of the standard postage fee payable for your 1st item (Example: UK - £7.50)
Question - Where are you based?
Answer: We are based in Portsmouth, Hampshire (please note, seen by appointment only)
Question - Where do you ship to?
Answer: Unfortunately due to numerous issues with international shipping, we are only offering UK delivery.
Question - What does a tested - Working battery mean?
Answer: A Tested & Working battery is guaranteed to work for a minimum of 10 minutes, however, in most cases batteries do last longer than this.
Question - Why is postage £15 (UK):
Answer: Delivery is not just a courier cost, please remember that we also have to package the unit. The delivery of your item is insured because of the nature of the item purchased, and is a Next Day service from the day of dispatch in most cases. However, your postage fees also cover the cost of the box, bubble wrap, and tape that your item comes in. Please note NI & ROI shipping is £25
Question - How long do I have to pay for my item I have won?
Answer: Although we prefer our customers to pay instantly, we do allow 7 days maximum for payment. If payment has not been made within 7 days, an item dispute will be raised and the transaction will be cancelled. At this point the item will be re-listed. Only in special circumstances will you be able to re-purchase your unit.
Question - If my laptop turns faulty and is under warranty, can I get it repaired myself?
Answer: If your laptop is under warranty, it has to come back to us to be looked at, repaired/replaced or refunded, if you take it upon yourself to repair it, we will not cover any costs incurred as the warranty is with us.
Question - If I need a replacement part instead of a replacement unit what do I do?
Answer: We will more than happily send replacement parts to you to save having to send the unit back for repair, however we will only do so upon receipt of the faulty part. (Buyer responsible for return postage fees of faulty part under RTB warranty agreement.)
Question - Is the picture shown the laptop I will receive?
Answer: Unfortunately, due to the sheer volume of laptops we ship, it is impossible to photograph every single laptop. The photo is a near match to the laptop for sale.
Question - Will my laptop be Wireless Enabled?
Each laptop listing contains this information. Unless stated in the listing, we cannot guarantee the wireless will be installed internally or externally.
