All orders will be dispatched the same working day when ordered by 3pm (Monday - Friday)
2nd Class Postage - When ordered before 3pm
1st Class Postage - When ordered before 3pm
Tracked 24 - When ordered before 3pm
|Monday||Tuesday by 6 PM|
|Tuesday||Wednesday by 6 PM|
|Wednesday||Thursday by 6 PM|
|Thursday||Friday by 6 PM|
|Friday||Monday by 6 PM|
|Saturday||Tuesday by 6 PM|
|Sunday||Tuesday by 6 PM
Special Delivery - When ordered before 3pm
|Monday||Tuesday by 1 PM|
|Tuesday||Wednesday by 1 PM|
|Wednesday||Thursday by 1 PM|
|Thursday||Friday by 1 PM|
|Friday||Monday by 1 PM|
|Saturday||Tuesday by 1 PM|
|Sunday||Tuesday by 1 PM
Please note that all above dates are estimates and cannot be guaranteed.
Please keep in mind Royal Mail only collect from us on weekdays and do not deliver on Sundays and Bank Holidays.
Items that are dispatched for next day delivery on a Friday are guaranteed for delivery Monday however Royal Mail may make a delivery attempt on Saturday but it is not guaranteed.
Delivery times scales can be between 2-5 working days for 2nd class, 1-3 working days for 1st class and 1 working day with next day delivery options.
Please provide a current telephone number in the notes section so we are able to easily contact you should we need to discuss your order.
We're an established and genuine UK based company offering quality items at prices far cheaper than the high street. Every item is carefully packaged using the latest technology to ensure safe shipment to you.
We have built our business by offering exceptional levels of customer service and fast delivery. Most of our customers enjoy a next working day delivery, see our feedback for proof. Our goal is to keep all our customers happy, rarely when a problem does arise we aim to sort it out for you in a professional and timely manner. We even have a phone line dedicated to customer service, so if needed remember we are only a phone call away.
We accept payment by: Debit Card, Credit Card, Paypal and Postal Orders. Please note we do not accept personal cheques.
To pay via Credit or Debit Card please call sales on 0845-6344193 and a representative will process your payment and get your items despatched straight away.
If you buy more than one item please request an invoice so we can send you a reduced postage rate. If you pay for them separately we will post them separately and will be unable to give you a discount.
All Auctions and Buy it Now prices include VAT.
When do you dispatch my item once paid?
All items paid before 3pm will be dispatched the same working day Monday-Friday.
How soon will I get my item?
We aim to get your items delivered fast. Just see our feedback for proof! Most of our customers get their items in 2-5 working days using second class postage, next day using first class postage, however can be between 1-3 working days, we also offer next day guaranteed if you opt for Tracked 24 or special delivery.
What delivery company do you use?
We use Royal Mail for our packages.
I need my order delivered to a different address to that on Ebay, what shall I do?
All invoices are automatically generated to the address on Ebay as soon as they are paid for, so we cannot guarantee an address change after payment is made. If you require an alternative address please call customer service at 0845-6344193 before you place your order. A note in the PayPal section or an email will not always be read before the invoice is printed.
How do I know if my item has been sent?
Customers will receive an email confirmation when their items have been dispatched.
What cover of postage insurance do I have if my item is lost?
Royal Mail 1st class or 1st class recorded will be offered a maximum compensation of £34. Royal Mail special delivery will be offered a maximum compensation of £500. For further information please visit www.royalmail.com.
I missed my delivery and now it’s on its way back to you, what shall I do?
If any item is returned back to us by Royal Mail or any other courier were unable to re-deliver we reserve the right to request re-postage costs should the item need to be re-posted. Should you require a refund there will be a restocking fee and your postage will not be refunded.
I am an international buyer, what postage options do I have?
You can opt for airmail for items under £20, which is the cheapest option. International signed for is a trackable service which requires a signature upon delivery.
What is your returns policy if the item I receive is faulty?
Genuinely faulty goods will be replaced or money refunded. If the request is made after 7 days, your request will be rejected. If agreed goods are faulty, please contact us before sending back, so we can arrange a returns label to be sent. All items returned to us will be inspected for signs of wear and sabotage. Items must be sent back to us with a copy of the original invoice and a detailed note explaining reason for return/exchange and a telephone number. Failure to include any paperwork will result in delays in processing.
What is your return policy on items that do not fit or are no longer required?
We are happy to take back items which do not fit or are no longer required with the exception of wigs, hosiery, makeup and underwear which cannot be returned due to hygiene. Please send the item back in the original packaging and packed neatly within 14 days of purchase and in re-sellable condition. Items will be subject to a 10% restocking fee. Postage will not be refunded and it is the customers responsibility to pay for and ship the item back to us. Free postage items will also be subject to a £2.50 fee. Any items returned after 14 days or incomplete will be returned to the customer. Items must be sent back with a copy of the original invoice, detailed note explaining the reason for the return and a telephone number. Failure to include any paperwork will result in delays in processing.
What is your return policy on items that need an exchange?
Items that require an exchange for a different size or item need to be sent back within 14 days of receipt. Items must include a detailed note along with a copy of the original invoice and/ or user id, item number and telephone number. It is the customers responsibility to pay for and ship the item back to us and cover any additional costs or postage. Additional payment to resend the exchange out to you can be included in the return or be paid over the phone by calling customer service.
I received the wrong item what shall I do?
Please call customer service on 0845-6344193 who will be able to resolve the problem swiftly.
I received my items too late and now no longer needed what shall I do?
If your goods arrive after the party and we are at fault by not sending you out the items in time or you paid for next day delivery and you did not receive your item you can send the items back, please contact us beforehand to arrange return. If you are unavailable for delivery or have chosen 1st class postage which is not a guaranteed service, the items will be subject to a 10% restocking fee. It is the customers responsibility to pay for and ship the item back to us.
What address shall I send my return to?
Please send your return with your paperwork to the address on your invoice. If you have misplaced your invoice send item back with a detailed note along with your item number, user id and telephone number to: Unit 17, Access 4/20, New Hythe Business Park, Bellingham Way, Larkfield, Aylesford, Kent, ME20 7HP. Failure to include any paperwork will result in delays in processing.
I sent my return but you have not received it... help?
You are responsible for any returned goods until they reach us. Cost and risk of return is at your expense and we strongly recommend you receive proof of postage or opt for a recorded service. If goods are returned without a recorded service and are not received by us, it is the customers responsibility to raise the claim with the courier.
How long will my refund take to be processed?
Please allow up to 7 working days for your refund to be processed once we have received the item back. It may take some additional time for the refund to show up on your statement.
I am still confused about sending a return ... help?
Please call customer service on 0845-6344193 and they will be happy to assist you.
We warrantee and represent that the goods are as described in the above listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that in any item choice made is suitable for their intended purpose or use.
Please note all pictures are for illustration purpose only and the manufacturer may sometimes vary the design, colour or style slightly. We will endeavour to always provide you with up to date pictures and description details.
Sizing of fancy dress can vary from suppliers and in our experience feedback from our customers gives us a good indication of size. You may find our listing states a particular size and the packaging on the costume states another, this is usually due to our customers feedback and response. Also some sizes indicated on the packaging are USA sizes which differ from UK sizes. If in doubt please contact us and we will inform you if you have indeed received the correct size.
Budget Fever reserve the right to change any price at any time without notice. Should a product price decrease since an original purchase we are not obligated to refund the difference. Similarly, should an increase in price occur prior to purchase, we are not obligated to sell at the previous lower price. Orders are accepted once we have delivered goods. The processing of a payment and acknowledgement of an order does not constitute a legally binding contract.
We pride ourselves on our customer service. In the rare event that you have a problem with your item please contact us and we’ll be happy to help.