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Return policy details
We hope that you will be happy with your new purchase.
However, in the unlikely event that the product is faulty or if you change your mind for any reason, we are happy to offer you a full refund, provided that the goods are returned within 28 days of delivery and in a resalable condition.
For furniture products that are made to order, you have the right to cancel the order within 8 days of placing it by notifying us in writing. After that time, unfortunately we cannot offer a refund if you change your mind.
Your refund or exchange will be processed once we are in receipt of the goods. We reserve the right to refuse a refund on any item that has not been returned in a fully resalable condition - undamaged and in their original packaging and with the labels intact. This does not affect your statutory rights.
For more information please contact customer services on:
0800 801 901 (9:00am - 5:30pm Monday to Friday)