Unwanted Items... you may only return an item that is unwanted under the following criteria: - The item has not been used and is still in its original undamaged packaging. It must be returned to us in its original condition. - You return the item within 7 days of receipt. Please note that delivery charges are non-refundable in the event of an unwanted item being returned to us. Please enclose a copy invoice or delivery note as a covering note for the item. Failure to do so may lead to a delay with the processing of your return. On receipt of returned goods. A refund for the cost of these goods will be processed through Paypal. Please note that we cannot be held responsible for lost returns so please ensure you return them via an appropriate courier or insured method as we do not accept any liability until received by us. Goods should be returned in their original packaging, with adequate protection to ensure that the goods and packaging reach us in good condition Special Order items as Informed by J. Boyle & Sons may not be returned. As specified under section 13 (c) of "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. Faulty Goods... All of our products are covered by a manufacturers warranty covering both faulty materials and faulty workmanship, it does not cover general wear and tear or damage. Please contact us before sending back any faulty products as many manufacturers will offer a direct repair or replacement service (as applicable) which will often resolve your problem much more quickly. Please note that we will cover the cost of a return where the item is faulty. This return cost should not exceed £7.50 without authorisation from us as we may opt to arrange for a collection of the item. Please note that collections can only be arranged for certain large items. If we inform you that the item needs to be returned to us at J. Boyle & Sons, then please enclose a copy invoice or delivery note as a covering note for the item. Failure to do so may lead to a delay with the processing of your return. Please note that we cannot be held responsible for lost returns so please ensure you return them via an appropriate courier or insured method as we do not accept any liability until received by us. Goods should be returned in their original packaging where possible, with adequate protection to ensure that the goods and packaging reach us in good condition. Where an order is placed under special delivery arrangements any delivery charge is non refundable in the event of a return for any reason