This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
This is not a collections address. Product or other listing queries should be sent by eBay message wherever possible
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Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
At Internet Reptile we pride ourselves on offering the best possible customer service and returns policy. We are entirely transparent with all our policies so we can be fair to all customers so please take a moment to read through the following before making a purchase:
Live insects are NOT covered by the Distance Selling Regulations. It is a condition of sale that any issues with insects are reported within 24 hours of receipt and that we are contacted no more then 10 days from the date of payment in the event of non arrival. We regret no action can be taken after this time to rectify any issues.
For all other items you can simply return them for a full refund or exchange within 14 days. Please package safely and return with a note of your details and required resolution to "Internet Reptile Returns, 38-58 Queens Road, Nottingham, NG2 3AS".
You (the buyer) are responsible for returning the item safely to us and paying any carriage charges unless agreed otherwise by eBay message only (e.g. where an incorrect item was received and reported within 24 hours).
Should you wish to return or exchange a damaged or incorrect item it is a condition of sale that we are informed by eBay message within 3 days of receiving an item. We regret our carriers will not allow claims after this time. Our customer service team will work with you to ensure the best possible outcome in any such instance.