Return Policy Returns and warranties Return Policy We hope that you will be pleased with your purchases from robandjayne's However, there may be occasions when you will need to return items to us. Items Damaged in Transit If any items were damaged in transit, we ask that you report it to us within 3 working days . If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. We will arrange collection (UK only) or If preferred make a claim against the carrier. Items should be returned in their original packaging complete with all accessories and documentation. Once received back , we'll issue a replacement or full refund to you via your original payment method. Items Faulty on Arrival and Items Faulty in 31 day Warranty Period If your items are faulty on arrival, you have 7 calendar days in which to inform us of the fault Will will arrange collection (UK only) Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a full refund to you via your original payment method. We test returned items, and if a returned item is found not to be faulty by our technicians postage costs will be deducted from the refund. Overseas buyers will be liable for the cost of return postage. Faulty items from overseas buyers must be returned at your cost. ALL items have Security tamper proof labels, any attempt to remove the label, or If you attempt to open an item will void any warranty. This is because we are having an increased amount of dishonest people trying to send their broken items back with the pretence that it was the one we sold.

Terms Our terms and conditions. The present general terms and conditions of sale apply to the distance-selling operation of R and J E'Trading, Including Rob and Jayne’s Electronics Inc Collectables and cover all sales to its customers (you) through the eBay site as well as orders from other sites. We reserve the right to amend the present general terms and conditions of sale at any time, with the proviso that details of all amendments are published on our esite. In order to place an order and to enter into a legally binding contract with us, you must be over 18 years old. We reserve the right to refuse to accept your order if we find that you are in breach of these Terms and Conditions. Buying Clicking the Bid or Buy It Now button acknowledges that you agree to the purchase, If you are the winning bidder as well as to the present general terms and conditions, in their entirety and without exception. Data recorded by bid or Buy It Now constitutes proof of all transactions between R and J E'Trading and its customers. Data recorded by the payment system constitutes proof of financial transactions Product and prices are valid as advertised Delivery Products are delivered to the delivery address given when the order was placed. Delivery is processed same or next day, no collections or deliveries are made Saturday or Sunday All items are sent via a secure delivery service, trackable UK and Overseas. Payment If you are paying by cheque, your order will be processed only on when your cheque has cleared. Delivery times are calculated from the date your cheque clears and may therefore differ from times indicated when you placed your order You have a choice of payment methods. You can either Pay by Paypal direct from your Paypal account or via Paypal with credit/debit card: Visa, MasterCard, American Express, Switch. Pay by Post Office money Order Payment by cheque: To pay by cheque, print the order summary screen and post it with your payment. If you do not have a printer, simply write your name, order number and address on a piece of paper and enclose it with your signed cheque. Cheques should be made payable to RA Smith and include your order number on the reverse. Please send cheques to: RA Smith, Puffin House, Fernbrook road, penmaenmawr, Conwy LL34 6DE Your order will be confirmed and prepared for dispatch once your cheque has cleared Condition of Ownership All goods remain the property of R and J E'Trading until receipt of payment in full, including added postage costs if appropriate. Exchange and refunds Goods supplied by Rob and Jayne’s are guaranteed against defects for a total of 14 days. You have 14 working days from the date of receipt to inform us of any defect with the product. Overseas buyers will be liable for the cost of return postage. Refunds will be made to the same account as payment made otherwise a refund will be made by cheque upon receipt of the returned goods Intellectual Property All text, notes, illustrations and images reproduced on robandjayne are the copyright of the author and are protected by intellectual property law worldwide. Infringement of the author's copyright and a violation of intellectual property rights. Applicable law This Agreement shall be construed and performed in accordance with and shall be governed by English law and you should submit to the jurisdiction of the English Courts Distance selling. Applies to Buy It Now’s only and not items purchased via auction. Under the Distance Selling Regulations, buyers have a period of 7 working days after the date of delivery within which they can cancel the Order and get their money back, including the original postage and packing charges. Where the goods are not faulty or wrongly delivered by us the goods must be returned at your cost. If you are not able to return the goods we can arrange to collect the goods and deduct the direct cost from the refund. An item must be in the same condition as when received ALL leads remotes etc must be included any missing item/s will be charged at cost.