This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
At VauxhallPartsUK we like to make sure we deliver a high quality service to our customers and for this reason we thoroughly check our products before shipping them.
VauxhallPartsUK offer a 30 day money back guarantee on 98% of our parts. We advise that you thoroughly check your item(s) when you receive them to ensure everything is as it should be. Please inspect all goods before signing to ensure the item has not been damaged in transit. If the courier refuses simply write damaged and then sign. This is to ensure that if necessary, a claim can be made against the courier company. If goods prove to be damaged do not sign and contact VauxhallPartsUK immediately. Please have your order number ready when contacting us.
It is the customer’s responsibility to make sure that they order the correct part and if unsure please don’t hesitate to contact us, by phone or email, for advice/guidance.
In the event that a part is supplied correctly but the customer had made an error, VauxhallPartsUK must be contacted immediately and the part returned to us within 7 days at the cost of the customer. Delivery will not be refunded and a 20% restocking fee will then be charged.
Please note: We regret that the following items are excluded from our 30 day money back guarantee and cannot be returned:
• Engines- All engines that we sell will come with a video showing that they are in a running healthy condition before we ship them. The engine will also clearly show a mark on it when running in the video as proff that it is the engine your receided and matches the pictures in our listing. We can’t accept returns for them as they can be damaged if they are incorrectly fitted.
Note: When buying an engine from VauxhallPartsUK please make sure that it is the correct engine for your car before pressing the buyitnow button. If you are not sure please contact us with the details of your car and we will help you out.
• Gear boxes: All gear boxes are excluded from our 30 day money back guarantee. The gear boxes are all fully tested by running the vehicle before we brake them.
How do I return an item if I have a problem or I don’t want it within the 30days?
Please follow the list below to return an item.
1) Press “My eBay”, this is located at the top right hand side of the eBay page.
2) Press “Won”, this is located at the left hand side of the My eBay page.
3) Scroll down the page until you see the item that you purchased from VauxhallPartsUK
4) To the right hand side of the item you will see “More Actions”, please press this.
5) You will then see a drop down menu, please press “Resolve a Problem”.
6) Please then follow the eBay instructions from there.
When we receive the item back we will fully test it and if we feel that it has been damaged or tampered with we have the right to refuse a refund and the item will be sent back to you.
If you are returning an item to VauxhallPartsUK please make sure that you pack the item well to prevent the delivery company from damaging it.
Once refunded - You should receive your refund within 1 working day, but please allow up to 3 working days for the refund to appear back onto your Paypal account/ Credit Card.
This returns policy is true unless the product description states different.