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Details about  Astracast Onyx 4054 1.0 Bowl Brushed Stainless Steel Undermount Kitchen Sink

Astracast Onyx 4054 1.0 Bowl Brushed Stainless Steel Undermount Kitchen Sink See original listing
Astracast-Onyx-4054-1-0-Bowl-Brushed-Stainless-Steel-Undermount-Kitchen-Sink
Item Ended
Item condition:
New
Ended:
22 Oct, 2013 12:41:22 BST
Price:
£199.09
[
History:
]
Postage:
Free Economy Delivery | See details
Item location:
Bromsgrove - Collection Not Available, United Kingdom

Description

eBay item number:
390547766320
Seller assumes all responsibility for this listing.
Last updated on  15 Oct, 2013 11:50:18 BST  View all revisions
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Item specifics

Condition:
New: A brand-new, unused, unopened and undamaged item in original retail packaging (where packaging is ... Read moreabout the condition
 
Taps UK - Astracast Onyx 4054 1.0 Bowl Brushed Stainless Steel Undermount Kitchen Sink

Taps UK - Astracast Onyx 4054 1.0 Bowl Brushed Stainless Steel Undermount Kitchen Sink

Main Content

Home > Astracast Onyx 4054 1.0 Bowl Brushed Stainless Steel Undermount Kitchen Sink

Astracast Onyx 4054 1.0 Bowl Brushed Stainless Steel Undermount Kitchen Sink

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Welcome to Taps UK, eBay's leading store for Bathroom and Kitchen taps and plumbing goods.

Whether you are in the market for taps or plumbing goods, Taps UK gives you the greatest choice from our extensive range.

We always ensure our prices are competitive and our customer service is second to none. That's why our customers always come back again!

What's Ending What's New All Buy it Now! About Us

Astracast Onyx 4054 1.0 Bowl Brushed Stainless Steel Undermount Kitchen Sink


Astracast is recognised worldwide as a market leader in the manufacture of kitchen sinks, taps and accessories, supplying award-winning, innovative yet practical solutions for over 20 years. The has been designed to offer definition and precision. All Astracast products offer cutting edge design as well as unrivalled quality and genuine added benefits.

  • Sink Style - Contemporary
  • Finish - Brushed
  • Bowl Configuration - 1.0 bowl only
  • Waste Type - Strainer waste
  • Tap Holes - Not Applicable
  • Suitable For Waste Disposal - Yes
  • Installation - Inset, Undermount
  • Accessories Included  - Yes (see content)
  • Guarantee - Lifetime Manufacturer
  • Delivery Size - Medium Item

Overall Size

  • Length (Left to Right) - 570mm
  • Width (Front to Back) - 430mm

Main Bowl Size

  • Length (Left to Right) - 540mm
  • Width (Front to Back) - 400mm
  • Depth (Top to Bottom) - 225mm

Contents

  • Sink
  • Basket strainer waste
  • Grid

Please Note - The following items are not included:

  • Tap
  • Waste Disposal
  • Drainer
  • Bowl Grid
  • Plumbing kit

Guarantee

All items are sold with the following guarantee for domestic use only and does not affect your statutory rights under "The Sale of Goods Act 1979".

Taps UK do not offer compensation or cover 3rd party costs in anyway, we strongly advise all customers that you do not book plumbers, contractors until your items have arrived in full.

7 Days money back guarantee

All items are backed by our 7 days no quibble money back guarantee. Just contact us through eBay messaging service within 7 days of delivery with your reason and request for a refund, your name, item number, eBay user ID and contact telephone number. We will then message you a returns form and returns reference number. You will be required to complete the returns form and send your item back for a full refund (we do not cover return postal cost in any way).  We will then check your item upon arrival and refund you within approximately 7 working days. All goods must be returned to us in their original packaging and in original condition.

30 Days exchange guarantee

All items are backed by our 30 days no quibble exchange guarantee. Just contact us through eBay messaging service within 30 days of delivery with your reason and request for an exchange, your name, item number, eBay user ID, contact telephone number and details of your preferred item.  We will then message you a returns form and returns reference number.  We will advise you at this time of the availability of your newly chosen item, cost of re-delivery, price difference and ways you can pay.  All you will then need to do then is to complete the returns sheet and send your item back for an exchange (we do not cover return postal cost in any way).  Once your item arrives back at our premises, we will then resend your preferred item to you within approximately 7 working days.  All goods must be returned to us in their original packaging and in original condition.

If your purchase is over 30 days of delivery and less than 90 days of delivery, we can still offer to exchange as above but we will charge a £10.00 handling and administration charge.  We do not exchange any items after 90 days of delivery. All goods must be returned to us in their original packaging and in original condition.

Minimum 6 month product guarantee (unless stated longer)

All items are guaranteed against workmanship when used in normal domestic applications for the period advertised (excluding serviceable & working parts, neglect or abuse) serviceable and working parts are guaranteed for minimum of 6 months. Serviceable parts include "O" rings, cartridges, aerator and other moving or working parts.

In the unlikely event that damage or a fault does occur, we will either:

Refund
(1.3b) Provide replacement part
(1.3c) Repair the product
(1.3d) Exchange
(1.3e) International customers (Non UK)

Firstly please contact us through eBay messaging service to log the damage or fault so we can open your case.  The more information you provide on the fault, the quicker we will be able to assist in resolving your query.  Unfortunately, merely stating that a product is ‘faulty’ is not sufficient for us to be able to act swiftly.  This will delay us in providing a solution for you.  Please contact us through eBay messaging service initially with your name, item number, eBay user ID, date of purchase, payment method and contact telephone number, along with details of the fault or damage.  It is most beneficial to us if you can submit photographic evidence with your message of the fault/damage.  This enables our customer support team to locate the best solution as quickly as possible.

Our guarantee does not cover replacement parts purchased from a third party.  By doing so, this will void your guarantee

Refund

If your purchase is within 7 days of delivery and you are unsatisfied with our customer support's solution to solve the issue, then we can offer you a full refund on the item including your initial postal costs. Just reply to our customer support's initial solution message with an explanation and we will then message you a returns form and returns reference number.  Please complete the returns form and send your item back for a refund (we do not cover return postal cost in any way).  Please ensure the item is returned in it's original packaging and condition.  We will then check your item on arrival and refund you within approximately 14 working days of receipt.  If your purchase is outside the 7 days of delivery, we do not refund in any circumstances.

Provide replacement part

If your item is within 6 months of purchase, we can send you a replacement part and instructions on how to replace the part.  This is the most efficient way to solve the majority of issues.  After confirmation with your help to identify the problem, your replacement part will be dispatched within 2-3 working days, although most are dispatched same day.

Should we request any parts or the original back from you, then we will cover any postal cost.

Repair the product

If your item is within 6 months of purchase and requires a repair, we can repair the item should a fault occur that we are responsible for. Just message us for a returns form and returns reference number, then complete the returns sheet and advise us of a suitable day for collection (Monday to Friday only).  Upon receipt we will process your item to be repaired.  Once repaired, we will re-post your item back to you.  This whole process can take up to 21 working days depending on the nature of the return.  The majority of repairs are very straightforward and can be solved without returning the goods to us. Returning the goods to us is a lengthily process and not advisable in most circumstances; however the option exists should it be relevant to take this route.

Once a collection date has been agreed, our courier will collect the item between 8am - 6pm, unfortunately we are unable to advise you of a collection time.  Please note that a failed collection will be charged at £10.00.

Exchange

You also have the option to exchange your item for a different item once you have received the goods.  To take advantage of this option you will be liable for both return and re-delivery costs of your newly chosen item (only available within our 30 day exchange policy period).

Just contact us through eBay messaging service us within 30 days of delivery including the item number and details of your preferred item.  We will then message you a returns form and a returns reference number.  At this time we will advise you of availability, cost of re-delivery, price difference and ways you can pay for your newly chosen item.  All you need to do then is to complete the returns sheet and send your item back for an exchange (we do not cover return postal cost in any way).  We will then resend your preferred item to you within approximately 7 days of receipt.

If your purchase is over 30 days of delivery and less than 90 days of delivery, we can still offer to exchange as above but we will charge a £10.00 handling and administration charge.  We do not exchange any items after 90 days of delivery.  All goods must be returned to us in their original packaging and condition.

International Customers - (Non UK)

For non UK customers, we guarantee all goods as above but we cannot cover postage costs for replacement parts to be sent if required.

Payment

The following payment methods are accepted by Taps UK

  • Credit or debit card payment through PayPal
  • All major credit cards are accepted through Taps UK credit card payment hotline, including American Express.

Courier surcharge - Non UK mainland & Scottish Highlands

Please note for non UK mainland & Scottish Highland addresses and postcodes listed below, please add an additional £10.00 courier surcharge to the UK price listed.

IV, HS, KA27 - KA28, KW, PA20 - PA49, PA60 - PA78, PH17 - PH26, PH30 - PH44, PH49 - PH50, ZE, BT, IM, GY, JE & TR21 - TR25

Courier surcharge conditions above, applies only to Medium & Large Items 

International Customers - (Non UK)

Payment strictly by PayPal only

Delivery

For delivery prices, please see "P&P and payments" section at the top of each individual listing. Please note for non UK mainland & Scottish Highland addresses and postcodes listed below, please add an additional £10.00 courier surcharge to the UK price listed.

IV, HS, KA27 - KA28, KW, PA20 - PA49, PA60 - PA78, PH17 - PH26, PH30 - PH44, PH49 - PH50, ZE, BT, IM, GY, JE & TR21 - TR25

Courier surcharge conditions above, applies only to Medium & Large items.

For Republic of Ireland, please also see "P&P and payments" section at the top each individual listing and update country drop down selector to “Ireland”. A contact telephone number is required before dispatch.

Delivery Procedure

We endeavour to send out all goods within 3 working days of payment being received, this is usually within 24 hours, excluding Saturday, Sunday, public holidays or stated holidays as advertised on the eBay listing. Once your goods have been paid for in full, they will be dispatched in the following way.

Small Items - Via Royal Mail

  • Small Accessories

Goods delivered by Royal Mail may require a signature upon delivery.

Medium & Large Items - Via Courier

  • Taps
  • Showers
  • Radiators
  • Sinks
  • Small Vanity Sets
  • Large Accessories
  • Mirrors
  • Shower Trays
  • Dust Bins

The couriers will attempt delivery at your address, if no-one is available to sign for the goods, a card will be left for you to contact the couriers to collect from the local depot. The couriers may attempt delivery the following day, but they do not guarantee this second attempt. Goods delivered by courier will require a signature upon delivery.

Extra Large Items - Via Specialist Pallet / Transport Company

  • Large Vanity Sets
  • Toilets & Suites
  • Shower Enclosures & Doors
  • Baths

One of our customer support team will call you to arrange delivery of your purchase or our Transport Company will call to arrange delivery, this will be within 72 hours of purchase, you will be able to arrange with the transport company a suitable day for your delivery. Goods delivered by Transport Company will require a signature upon delivery.

We DO NOT deliver "Extra Large Items" items to non UK mainland address and the following postcodes, please ignore surcharge information.
IV, HS, KA27 - KA28, KW, PA20 - PA49, PA60 - PA78, PH17 - PH26, PH30 - PH44, PH49 - PH50, ZE, BT, IM, & TR21 - TR25.

 Direct Delivery (Medium & Large Items)

All direct delivery items are dispatched directly from the relevant manufacturer via a courier, goods are usually dispatched within 3 working days. The courier will attempt delivery at your address, if no-one is available to sign for the goods, a card will be left for you to contact the couriers to collect from the local depot. The couriers may attempt delivery the following day, but they do not guarantee this second attempt. Goods delivered by courier will require a signature upon delivery.

Shortage & Damage In Transit

All Goods delivered within UK and Ireland is insured against damage in transit. We can not consider any claims for shortage or damage after 7 days of delivery.

Please ensure all items are checked in full by your self. Any shortages or damages will need to be notified to us within 7 days of delivery via eBay messaging service If Taps UK is not notified regarding shortage or damage within 7 working days of delivery, we are unable to claim from either Transport Company or the manufacturer.

By accepting to purchase from Taps UK, you agree to indemnify us in full for any losses Taps UK suffer as a result of your failure to notify us within 7 days of delivery.

Please Note

It is your responsibility to ensure that you are available to sign for your goods that you have ordered. Taps UK customer support will message you once we have processed your order through eBay messaging service to advise you your goods have been dispatched.

Taps UK strongly advises you not to book any contractors, plumbers until full receipt of all your items in satisfactory condition, if goods are out of stock, one of our customer support personnel will contact you with an expected delivery date or alternative item.

 

Contact Us

If you are unable to find the answers to your questions in our eBay store or have inquiries about your order, please contact us through eBay messaging service, we aim to reply to all emails within 4 working hours during our office hours.

Sales & Aftersales

Sales Inquiry: 0845 576 0200
After Sales: Click Here

Address

Utsumi UK Ltd T/As Taps UK
Unit 2, Prior Wharf
Waterside, Harris Business Park
Hanbury Road, Stoke Prior
Bromsgrove, Worcestershire
B60 3FG, United Kingdom

Company Registration Numbers

Company Registration Number. 05399295
VAT Registration Number. 866753281

Opening Hours

Monday - Thursday: 9:00am - 9:00pm
Friday: 9:00am - 5:00pm
Saturday, Sunday & Public Holidays: Closed

Terms & Conditions


Company Information

If you are unable to find the answers to your questions in our eBay store or have inquiries about your order, please contact us through eBay messaging service, we aim to reply to all messages within 4 working hours during our office hours.

Sales & Aftersales

Sales Inquiry: 0845 576 0200
After Sales: Click Here

Address

Utsumi UK Ltd T/As Taps UK
Unit 2, Prior Wharf
Waterside, Harris Business Park
Hanbury Road, Stoke Prior
Bromsgrove, Worcestershire
B60 3FG, United Kingdom

Company Registration Numbers

Company Registration Number. 05399295
VAT Registration Number. 866753281

Opening Hours

Monday - Thursday: 9:00am - 9:00pm
Friday: 9:00am - 5:00pm
Saturday, Sunday & Public Holidays: Closed

Terms & Conditions

Guarantee
7 Days money back guarantee
30 Days exchange guarantee
Minimum 6 month product guarantee (unless stated longer)

Payment
Courier surcharge (non mainland UK and Scottish Highlands)
International customers

Delivery
Delivery procedure
Small items
Medium items
Large items
Direct Delivery
Own Transport
Shortages & Damage in transit
Please Note

Guarantee

All items are sold inclusive of value added tax along with the following guarantee and does not affect your statutory rights under "The Sale of Goods Act 1979". All items sold are for domestic use only and not for commercial use

7 Days Money Back Guarantee

All items are backed by our 7 days no quibble money back guarantee.  Just contact us via eBay messaging service within 7 days of delivery with your reason and request for a refund, your name, item number, eBay user ID and contact telephone number.  We will then message you a returns form and returns reference number.  You will be required to complete the returns form and send your item back for a full refund (we do not cover return postal cost in any way).  We will then check your item upon arrival and refund you within approximately 7 working days. All goods must be returned to us in their original packaging and in original condition.

30 Days Exchange Guarantee

All items are also backed by our 30 days no quibble exchange guarantee.  Just contact us via eBay messaging service within 30 days of delivery with your reason and request for an exchange, your name, item number, eBay user ID, contact telephone number and details of your preferred item.  We will then message you a returns form and returns reference number.  We will advise you at this time of the availability of your newly chosen item, cost of redelivery, price difference and ways you can pay.  All you will then need to do then is to complete the returns sheet and send your item back for an exchange (we do not cover return postal cost in any way).  Once your item arrives back at our premises, we will then resend your preferred item to you within approximately 7 working days.  All goods must be returned to us in their original packaging and in original condition.

If your purchase is over 30 days of delivery and less than 90 days of delivery, we can still offer to exchange as above but we will charge a £10.00 handling and administration charge.  We do not exchange any items after 90 days of delivery. All goods must be returned to us in their original packaging and in original condition.

Minimum 6 Month Product Guarantee (Unless Stated Longer)

In the unlikely event that damage or a fault does occur, we will either:

Refund
Provide replacement part
Repair the product
Exchange
International customers (Non UK)

Firstly please contact us via eBay messaging service to log the damage or fault so we can open your case.  The more information you provide on the fault, the quicker we will be able to assist in resolving your query.  Unfortunately, merely stating that a product is ‘faulty’ is not sufficient for us to be able to act swiftly.  This will delay us in providing a solution for you.  Please contact us via eBay messaging service initially with your name, item number, eBay user ID, date of purchase, payment method and contact telephone number, along with details of the fault or damage.  It is most beneficial to us if you can submit photographic evidence with your message of the fault/damage.  This enables our customer support team to locate the best solution as quickly as possible.

Our guarantee does not cover replacement parts purchased from a third party.  By doing so, this will void your guarantee.

Refund

If your purchase is within 7 days of delivery and you are unsatisfied with our customer support's solution to solve the issue, then we can offer you a full refund on the item including your initial postal costs.  Just reply to our customer support's initial solution message with an explanation and we will then message you a returns form and returns reference number.  Please complete the returns form and send your item back for a refund (we do not cover return postal cost in any way).  Please ensure the item is returned in it's original packaging and condition.  We will then check your item on arrival and refund you within approximately 14 working days of receipt.  If your purchase is outside the 7 days of delivery, we do not refund in any circumstances.

Provide replacement part

If your item is within 6 months of purchase, we can send you a replacement part and instructions on how to replace the part.  This is the most efficient way to solve the majority of issues.  After confirmation with your help to identify the problem, your replacement part will be dispatched within 2-3 working days, although most are dispatched same day.

Should we request any parts or the original back from you, then we will cover any postal cost.

Repair the product

If your item is within 6 months of purchase and requires a repair, we can repair the item should a fault occur that we are responsible for. Just contact us via eBay messaging service for a returns form and returns reference number, then complete the returns sheet and advise us of a suitable day for collection (Monday to Friday only).  Upon receipt we will process your item to be repaired.  Once repaired, we will re-post your item back to you.  This whole process can take up to 21 working days depending on the nature of the return.  The majority of repairs are very straightforward and can be solved without returning the goods to us. Returning the goods to us is a lengthily process and not advisable in most circumstances; however the option exists should it be relevant to take this route.

Once a collection date has been agreed, our courier will collect the item between 8am - 6pm, unfortunately we are unable to advise you of a collection time.  Please note that a failed collection will be charged at £10.00.

Exchange

You also have the option to exchange your item for a different item once you have received the goods.  To take advantage of this option you will be liable for both return and redelivery costs of your newly chosen item (only available within our 30 day exchange policy period).

Just contact us via eBay messaging service within 30 days of delivery including the item number and details of your preferred item.  We will then message you a returns form and a returns reference number.  At this time we will advise you of availability, cost of redelivery, price difference and ways you can pay for your newly chosen item.  All you need to do then is to complete the returns sheet and send your item back for an exchange (we do not cover return postal cost in any way).  We will then resend your preferred item to you within approximately 7 days of receipt.

If your purchase is over 30 days of delivery and less than 90 days of delivery, we can still offer to exchange as above but we will charge a £10.00 handling and administration charge.  We do not exchange any items after 90 days of delivery.  All goods must be returned to us in their original packaging and condition.

PLEASE NOTE: WE DO NOT OFFER COMPENSATION OR COVER 3RD PARTY COSTS IN ANY WAY.

International Customers - (Non UK)

For non UK customers, we guarantee all goods as above but we cannot cover postage costs for replacement parts to be sent if required.

Payment

The following payment methods are accepted by Taps UK

  • Credit or debit card payment through PayPal
  • All major credit cards are accepted through Taps UK credit card payment hotline, including American Express.

Courier surcharge - Non UK mainland & Scottish Highlands

Please note for non UK mainland & Scottish Highland addresses and postcodes listed below, please add an additional £10.00 courier surcharge to the UK price listed.

IV, HS, KA27 - KA28, KW, PA20 - PA49, PA60 - PA78, PH17 - PH26, PH30 - PH44, PH49 - PH50, ZE, BT, IM, GY, JE & TR21 - TR25

Courier surcharge conditions above, applies only to Medium & Large Items 

International Customers - (Non UK)

Payment strictly by PayPal only

Delivery

For delivery prices, please see "P&P and payments" section at the top of each individual listing. Please note for non UK mainland & Scottish Highland addresses and postcodes listed below, please add an additional £10.00 courier surcharge to the UK price listed.

IV, HS, KA27 - KA28, KW, PA20 - PA49, PA60 - PA78, PH17 - PH26, PH30 - PH44, PH49 - PH50, ZE, BT, IM, GY, JE & TR21 - TR25

Courier surcharge conditions above, applies only to Medium & Large items.

For Republic of Ireland, please also see "P&P and payments" section at the top each individual listing and update country drop down selector to “Ireland”. A contact telephone number is required before dispatch.

Delivery Procedure

We endeavour to send out all goods within 3 working days of payment being received, this is usually within 24 hours, excluding Saturday, Sunday, public holidays or stated holidays as advertised on the eBay listing. Once your goods have been paid for in full, they will be dispatched in the following way.

Small Items - Via Royal Mail

  • Small Accessories

Goods delivered by Royal Mail may require a signature upon delivery.

Medium & Large Items - Via Courier

  • Taps
  • Showers
  • Radiators
  • Sinks
  • Small Vanity Sets
  • Large Accessories
  • Mirrors
  • Shower Trays
  • Dust Bins

The couriers will attempt delivery at your address, if no-one is available to sign for the goods, a card will be left for you to contact the couriers to collect from the local depot. The couriers may attempt delivery the following day, but they do not guarantee this second attempt. Goods delivered by courier will require a signature upon delivery.

Extra Large Items - Via Specialist Pallet / Transport Company

  • Large Vanity Sets
  • Toilets & Suites
  • Shower Enclosures & Doors
  • Baths

One of our customer support team will call you to arrange delivery of your purchase or our Transport Company will call to arrange delivery, this will be within 72 hours of purchase, you will be able to arrange with the transport company a suitable day for your delivery. Goods delivered by Transport Company will require a signature upon delivery.

We DO NOT deliver "Extra Large Items" items to non UK mainland address and the following postcodes, please ignore surcharge information.
IV, HS, KA27 - KA28, KW, PA20 - PA49, PA60 - PA78, PH17 - PH26, PH30 - PH44, PH49 - PH50, ZE, BT, IM, & TR21 - TR25.

 Direct Delivery (Medium & Large Items)

All direct delivery items are dispatched directly from the relevant manufacturer via a courier, goods are usually dispatched within 3 working days. The courier will attempt delivery at your address, if no-one is available to sign for the goods, a card will be left for you to contact the couriers to collect from the local depot. The couriers may attempt delivery the following day, but they do not guarantee this second attempt. Goods delivered by courier will require a signature upon delivery.

Shortage & Damage In Transit

All Goods delivered within UK and Ireland is insured against damage in transit. We can not consider any claims for shortage or damage after 7 days of delivery.

Please ensure all items are checked in full by your self. Any shortages or damages will need to be notified to us within 7 days of delivery via eBay messaging service If Taps UK is not notified regarding shortage or damage within 7 working days of delivery, we are unable to claim from either Transport Company or the manufacturer.

By accepting to purchase from Taps UK, you agree to indemnify us in full for any losses Taps UK suffer as a result of your failure to notify us within 7 days of delivery.

Please Note

It is your responsibility to ensure that you are available to sign for your goods that you have ordered. Taps UK customer support will message you once we have processed your order through eBay messaging service to advise you your goods have been dispatched.

Taps UK strongly advises you not to book any contractors, plumbers until full receipt of all your items in satisfactory condition, if goods are out of stock, one of our customer support personnel will contact you with an expected delivery date or alternative item.

 

Frequently Asked Questions

Q - I notice there is a £10.00 surcharge for non mainland delivery, do I still have to pay this fee for "free delivery" items?
A - Unfortunately for all medium and large items, you will need to pay courier surcharge for "free delivery" items. If you purchase multiple items, you will only need to pay the fee once. You will need to notify us that you have bought additional items and you would like us to send them together. You will need to notify us immediately after purchase so we can make arrangements to do so.

Q - Can I have my item delivered to my work or any other address?
A - We can only deliver goods to the registered credit or debit card holders address or address registered with PayPal and no other address.

Q - How quickly does my item take to arrive?
A - We try to dispatch all Small & Medium sized items out within 3 working days, this is usually within 24 hours not including Sat, Sun & public holidays. For Large sized items delivery time will be slightly longer. We will dispatch all goods out on a next day delivery service.

Q - Can you advise me a delivery date & time?
A - We are unable to advise exact delivery date or time due to the fact that we use a 3rd party courier service to deliver the goods.

Q - Can I collect my items?
A - Unfortunately all items sold through ebay can not be collected and are available for delivery only, please do not email or telephone us to arrange collection.

Q - Do you have a showroom?
A - Unfortunately Taps UK is a internet based retailer, we do not have a showroom.

Q - Is the picture and description illustrated exactly what I will receive?
A - We aim to provide our customers with accurate goods of the images used. However, please note occasionally very minor differences may occur due to our supplier.

Q - I have bid and won an auction item listed, can I purchase duplicate items at the same price?
A - Unfortunately not. Each auction is for a single item. If you require more than one you will need to bid or buy from one of our other listings.

Q - I noticed an auction listing just ended without any bids, can you sell me this item at listing price because it did not sell?
A - Unfortunately all items unsold will be automatically relisted. You will need to bid for the relisted auction listing.

Q - What payment methods do you accept?
A - We accept payment via credit/debit card over the telephone or PayPal. We do not accept cheques, postal orders or bank transfers. (For non UK customers we only accept PayPal)

Q - Can I pay over the phone with a credit/debit card?
A - Yes. Please contact customer support on 01527 880521 Monday to Friday 10am to 5pm. Please ensure that you have the item number to quote. Please note we can only deliver to the registered card holder’s address. (For non UK customers we only accept PayPal)

Q - I have purchased some items from the Taps UK retail website, can I combine these purchases with my eBay purchases under one order?
A - We are unable to combine items ordered through Taps UK retail website with items ordered via eBay.

Q - Are the goods sold with a guarantee?
A - Yes. All goods we sell are backed by our 7 day money back guarantee, 30 days exchange guarantee, with a minimum of 6 month product guarantee unless stated longer, this does not affect your statutory rights in anyway.

Q - Do you offer carriage discounts for additional items purchased at the same time?
A - Yes, we offer a carriage charge discount for each additional items. The first item will be charged at our standard rate (highest postal cost item) with each additional items at 50% of the standard rate. (Not applicable for free delivery items)

Q - How do I obtain carriage discounts for additional items purchased at the same time?
A - Before you pay for your items, ensure that you have consolidated the invoices together to obtain the relevant discounts due. Once you have consolidated the invoices, the carriage charge will automatically be amended for you. (You must pay for the item under one invoice)

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Business seller information

Utsumi UK Ltd t/as Taps UK
VAT number: UK 866753281

Returns policy

After receiving the item, cancel the purchase within
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The buyer is responsible for return postage costs.
Return policy details
All items are sold with the following guarantee and does not affect your statutory rights under "The Sale of Goods Act 1979" 7 Days money back guarantee 30 Days exchange guarantee Minimum 6 month product guarantee (unless stated longer) For full details, please visitor our eBay store page "Guarantee"
Most Buy It Now purchases are protected by the Distance Selling Regulations, which allow you to cancel the purchase within seven working days after the day you receive the item. Find out more about your rights as a buyer - opens in a new window or tab and exceptions - opens in a new window or tab.

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