This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
Please note the following terms relate to Buy it now only and not auction listings.
Returns/Exchanges : In line with the UK's distance selling regulations you have the right to a refund on a product if you notify the reason via email & return the item within 7 days from the date that the item was delivered.
"Change Of Mind"
If the item is in the original package unused & resaleable, we require the purchaser to select & pay for the return option. We would advice insurance as we cannot be responsible for lost or damaged parcels whilst on the return route to us. Once received & inspected that the product has no sign of wear or usage we will issue a refund on the original purchased price. We will only issue a refund on the original postage cost if the item is received by us within 14 days from the original delivery date and we had been notified your wish to return with in the original 7 days. We can not refund delivery charges on products that are not sent within Zone A as shown on each listing or any international carriage charges. We will issue a refund within a maximum of 7 days from the receipt of the goods back at our premises.
Exchanges : The original item must be returned to our depot prior to the new item being despatched, terms & conditions are as above
"Damaged on arrival" If goods are damaged on arrival please inform us immediately. We state clearly on all our packages that damages must be reported with in 24 hours of receipt. If the box is visually damaged on delivery, please sign courier delivery notes as "damaged" or reject the parcel. If you find the item is damaged please notify us immediately or with in 24 hours of the delivery time. If this quideline above has been met we will arrange to collect the item for you and replace in the shortest time possble. NO refunds will be issued after 30 days has lapsed from the receipt date under any circumstances.
"Faulty Product" All of our products sold have a one year guarantee or more if stated. We would require the fault to be reported to us via email and we will do our best to help asap. Appliances have a manufactures guarantee and that manufacture should be contacted for these products.