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WE DELIVER TO THE ADDRESS ON YOUR EBAY ACCOUNT AT
THE TIME OF ORDER. PLEASE ENSURE THIS IS YOUR PREFERED
DELIVERY ADDRESS AND YOUR CONTACT DETAILS ARE ACCURATE
AS WE ARE UNABLE TO CHANGE DELIVERY ADDRESS DETAILS
ONCE YOU HAVE PAID FOR YOUR ORDER.
We offer free UK mainland delivery on all purchases from the Motor World Direct
eBay store to limited postcode areas.
All of our orders are shipped via Royal Mail, FedEx or TNT.
We are unable to accept orders for delivery to the Western Isles, Orkney, Shetland, Scilly Isles, Sark, Alderney, Herm, the East coast of Scotland, the Highlands and Islands of Scotland, the channel islands or any international destination.
If we experience unexpected problems with availability and are unable to deliver your
order within 5 working days, our Customer Service Team will send an email informing you of this.
Failed delivery attempts will be carded, and shown on the courier-tracking page. You must contact the courier
to arrange re-delivery or collection. Failed deliveries returned to us will be refunded within 7 days less any
charges for delivery.
We are unable to offer any combined shipping discounts; multiple items may be dispatched separately. We do not offer a collection service from our eBay operation.
All orders are subject to stock availability at the time of shipping. Please be aware that we cannot accept liability for any expenses incurred because of delayed or unsuccessful deliveries. We will always endeavour to get your purchases to you within the delivery timescale specified, however, we cannot guarantee that deliveries will be made within this period, nor accept liability for deliveries that are made outside of it.
The Motor World Direct eBay store is operated by us, Pacific Retail Limited. We are a company registered in England and Wales under company number 6641125. Our registered address is situated at:
Bevis Green Works
Our VAT number is 938 2286 96.
All our prices are include VAT at the current rate and VAT invoices are provided. For your own peace of mind and for Buyer Protection we only accept payment through PayPal. We do not accept cash, cheque, postal orders, bank transfer or any other payment method.
Immediate payment is required on all Buy It Now purchases. Auction purchases and accepted best offers must be paid in full within 24 hours.
A payment confirmation will be sent once we have received cleared funds. Our delivery charges are per item and are clearly stated on all listings. Only eBay users registered in the UK are eligible to buy. All orders are subject to stock availability at time of shipping.
We reserve the right to terminate and cancel your contract with us if:
a. we do not deliver to the geographical location requested in your order;
b. one or more of the items that you ordered was listed at an incorrect price due to an error in the pricing information on the eBay store.
ITEMS PURCHASED FROM MOTOR WORLD DIRECT ON EBAY
CANNOT BE RETURNED IN OUR STORES.
THIS RETURNS POLICY DOES NOT APPLY TO TRADE LISTINGS
OR NON-CONSUMER TRANSACTIONS.
At Motor World we are committed to selling high-quality products we hope that
you'll enjoy using, but we also know that, for one reason or another, there may be
a time when you need to return something you've bought.
If you change your mind, or any of our products fall below the standard you would
expect and you wish to return the item, you must notify us within 7 days of the
date the day after delivery to your address. Please use the Returns Resolution Centre
on eBay to request a refund.
We are happy to refund the item providing it is returned
unused, in its original packaging with all accessories. All returns of products are
made at your own risk. Therefore, we strongly recommend that you use an insured delivery
method such as Royal Mail Special Delivery. The refund will be processed excluding the
original delivery cost.
If your item develops a fault please notify us at firstname.lastname@example.org.
In the event of a fault developing within 28 days of delivery, a full refund, including postage costs will be issued
following receipt of the returned item and verification of the fault. Please use the Returns Resolution Centre on eBay to
notify us that your item has developed a fault and start the returns process.
If the item becomes faulty after 28 days but within the stated warranty period, we will, at our discretion, offer a repair or a full or partial cost of item refund, after receipt of the returned item and verification of the fault.
If a product is returned as faulty but not found to have a manufacturing fault or if a fault has developed as a result of misuse, no product or postage costs will be refunded.
In the unlikely event of receiving an incorrect order or a substituted item, please accept our apologies. Please use the Returns Resolution Centre on eBay to request a refund.
Please return the item in its original condition, and upon receipt we will process a full refund.
We recommend that you re-purchase your item from our Shop under a separate transaction.
For all returns, please include a reason for return or the nature of any fault(s), your order number, email address, phone number and your eBay user name.
Please print and enclose a copy of your original PayPal transaction.
Please allow up to 14 working days to test and process returns.
Should you wish for a replacement item, we recommend that you purchase this from our Shop under a separate transaction.
For further information on returning products using the Resolution Centre on eBay, please click here.
The above policies do not affect your statutory rights.
Our Customer Care Number is 01617626868. Or if you prefer you can contact us by email at email@example.com.
Lines are open Monday to Thursday between 9am and 5pm (excluding Bank Holidays) and Friday 9am to 4pm.
Pacific Retail Limited T/A Motor World
Bevis Green Works
Registered in England. Company No 6641125. VAT No 938228696.
About Motor World
Here at Motor World Direct we offer top brand products at fantastic prices, offering great value everyday. On our eBay store you will find a fantastic choice of car parts and accessories from all the top brands such as CarPlan, Ring Automotive, Haynes, Champion, Garmin and JBL. Like many high street retailers we also offer ex display, refurbished and discontinued items on eBay, so check out our clearance offers every week.
Motor World has over 80 car parts, accessory and cycle retail stores across the UK employing over 250 people. To find out more about the company and what we have to offer, why not visit us at http://www.motor-world.co.uk.
Please bear in mind that the Motor World eBay store is run separately from the high street stores so you canÃ¢â‚¬â„¢t buy online and take returns to the branches if you change your mind nor will the high street stores be able to price match and supply the items offered on our eBay store. You do however have the same rights as if you were shopping on the high street and you are entitled to a seven-day cooling off period.
We know you will enjoy your experience with Motor World Direct on eBay, happy shopping, and donÃ¢â‚¬â„¢t forget to leave feedback.
The eBay team @ Motor World Direct.