Once payment has completed
SUBMIT THE NAME TO BE INSERTED ON YOUR SIGN USING OUR FORM
BY CLICKING BELOW
Or if you prefer send a message via ebay
Payment can be made via the following methods;
PayPal | Postal Order | Cheque | Credit & Debit Cards
We always post 1st class via Royal Mail.
Delivery timescale's are provided next to every listing, this is an outside estimate due to products needing
personalising and high volumes of orders, however Julieanna-Kay Designs will aim where possible to dispatch within 1 working day (Mon-Fri) to the delivery address provided by paypal,
Please Note: this does NOT include weekends/bank holidays.
You may cancel your order at any time until you have confirmed via email that you agree for your goods
to be printed & dispatched.
Cancellation must be made within this period or within 14 days from order date.
PLEASE NOTE TERMS & CONDITIONS
Refund or Replacement Policy
We accept returns if you are not completely satisfied; (excludes personalised goods, see below)*
we endeavour to despatch the goods to you in perfect condition.
However occasionally goods can be damaged in transit and we are keen to rectify any problem as quickly
In the event that the product(s) is defective, you may return it to us at your own expense within 14 days
of receiving such product(s). Please return product(s) to the postal address set out in "Contact Us".
We will offer to refund the price that you have paid for the product(s) to your Paypal account.
Once the item(s) are received in the original packaging a full refund or replacement will be given.
The item you return is your responsibility until it reaches us, for your own protection we advise that you send
the parcel using a delivery service that insures you for the value of the goods.
We cannot be held responsible for returns that are lost in transit.
*Personalised items: as personalised items are individual items made for you, we are unable to sell them
again therefore can only be returned if there is a mistake made by ourselves; we cannot be held responsible
for any spelling mistakes sent to us by you, in most cases the information you send to personalise an item
will be copied and pasted so please make sure you have spelt everything correctly before sending.
Return Postage costs will not be refunded unless items received were faulty, mis-spelt by us or the
incorrect item sent.
Your order will be printed using professional laser printers.
We try to ensure that all of the items shown on the listing are accurately represented however slight
variations in colour, typefaces and layout may be experienced.
All complaints will be acknowledged within 5 working days. We will endeavour to resolve any
complaints within 14 days and keep you informed during the resolution process. Please note that your
right to return items to us in accordance with these terms and conditions is in addition to any other
statutory rights you may have.
Julieanna-Kay Designs specialises in creating unique personalised cards & invitations for all occasions.
We offer professional high quality products at low cost prices.
We are fully committed to providing a fast, reliable and friendly service from design to dispatch.