***PLEASE NOTE: This item is a brand new, but it has been on display and may show slight scuffing or dirt in and/or on the bottom soles as any shoe would from being tried on by our storefront customers. Please see images to get a better idea of how this looks or contact us for any specific questions regarding each item.Other than the likelihood of slight scuffing or dirt in or on the bottom soles, these shoes are in brand new condition. We just want you to be aware of this so their are no surprises or misunderstandings.
Rbackroom2Uis an eBay storefeaturing brand new, priced-to-sell, designer merchandise for women including handbags, shoes, clothing and accessories. We pull only the greatest and most stylish items from our traditional storefront and offer exclusive and deep discounts that only our eBay customers have access to.
We receive and mark-down new merchandise almost everyday from high-fashion designers such as Marni, Alexander Wang, Stella McCartney, Proenza Schouler, Vivienne Westwood, Carven, Report, YSL, Matthew Williamson, A.L.C, and Chloe to name a few.
Our storefront and offices are located in Los Angeles, California where fashion and style are a way of life. We strive for excellence and guarantee to deliver only the best in quality, style and customer service at the very lowest price. Please contact us at anytime via email for questions or comments and we will be happy to assist you.
STORE POLICIES & PROCEDURES
PURCHASES & LISTINGS
Due to the fact that we maintain an actual storefront, our merchandise is shared within our store and Rbackroom2U. We reserve the right to end auctions and listings early if the item is purchased by one of our non-virtual customers. Until an item has been PAID FOR, it will still be available in our storefront inventory to be purchased by our eBay or non-eBay customers.
***Please be aware that on the rare occasion an eBay listing is purchased within our traditional storefront and is not immediately updated, thus causing our eBay customers to buy an item that is actually SOLD OUT, we will immediately contact that buyer via email and issue a full refund of the total purchase price paid ASAP*** We apologize for any inconvenience this may cause but please understand it does occasionally happen. We are currently looking to find ways to resolve this issue in the future. We thank you for your consideration regarding this matter.
PLEASE NOTE: Because our merchandise is is located within a traditional storefront, it is available to be displayed and tried-on buy our non-virtual customers. This goes for all our merchandise, especially shoes. Please be advised that many, but not necessarily, all of our clothes and shoes may show some signs of being tried-on (i.e. minor scuffing on soles or bits of dirt, wrinkles on clothing etc.) We do our best to provide accurate, detailed images and an explanation to show this however if you are curious about the extent of an item, please contact us with any further questions.
By reading this you are agree to the understanding and accept that when purchasing one of our new items, it may have been tried-on and any shoe scuff-marks, dirt or clothing wrinkles will appear exact or similar to what you see in the pictures.
'AS IS' ITEMS: All of our items are new with original tags attached. Less frequently, we sell merchandise that is sold 'AS IS', which will contain a tear, snag, defect, extra scuffing and dirt or any other major flaw that will be described as clearly and accurately as possible under the item description.'AS IS' items are FINAL SALE ONLY, NO EXCEPTIONS. Minor scuffs or dirt on shoes from being on display do not qualify as an'AS IS' items and are considered to be an understanding that the buyer is aware of.
SIZING: Our merchandise comes from many countries and in many sizes. We typically list items using their original sizing and pair it with US sizing upon our best judgement (i.e. Shoe size 38 EUR/8US). Some brands do, however, run smaller or larger so it is your responsibility as a buyer to know your sizing and/or contact us with questions if you do not know or are not sure. Purchasing a size, receiving that exact size on item as listed and not having it fit does not constitute reasons for a return. We reserve the right to refuse returns from a buyer who receives an item that does not fit. Please contact us if you have any questions about measurements so we can help you find the right size for you.
We accept all forms of PayPal. We will consider most major credit cards (Visa, MasterCard and American Express) however, please contact us prior to purchasing. Payments MUST be received within 48 hours of an auction's end (this includes: "buy it now" and "best offer" options, as well). If payment is not received within the 48 hour time frame, please contact us with an explanation or we reserve the right to re-list the item, sell to another bidder/buyer or our storefront and we may report you to eBay as a non-paying customer.
Please, serious bidders and buyers only!
For domestic shipping within the United States, your orders will be shipped via FedEx Ground or FedEx Overnight w/Signature Confirmation. For International customers, shipping options include FedEx International Priority (highly recommended for quick shipping and tracking ability) or USPS Priority Mail International (***USPS issues a tracking # with every shipment however, USPS DOES NOT guarantee that shipment can be tracked to all international countries they provide shipping to).
***A NOTE TO OUR INTERNATIONAL CUSTOMERS***
We value our worldwide customers and offer a FLAT RATE FEE when shipping, with tracking numbers, no handling fees and we describe and declare the value of our items at actual cost. FEDEX and USPS both have a specified window of arrival dates (approx. 5-15 business days from shipping date depending upon carrier) however, International shipments must pass through customs are often subject to duties and taxes billed by your country's customs department upon arrival. Rbackroom2U is not responsible for any customs fees, taxes, duties or delays due to customs holdings from the country the merchandise is being shipped to. If you have any questions or concerns about customs declaration values, please contact us via email.
Combined shipping welcome! Items that qualify for combined shipping can only end within three days of one another. Restrictions apply depending on weight and/or size of items and are subject to additional shipping costs.
Rbackroom2U does not accept returns. All sales are considered finalunless they are completely misrepresented and/or defected without being clearly stated in the item description.
This exception does not include 'AS IS' items, wrinkling to clothing, scuffing on shoe soles or buyer negligence to sizing (i.e. shoes/clothing that are too small or big but are sized accurately according to labels etc.)
In the event that we accept a return, Rbackroom2U is NOT responsible for return shipping.
Please contact us via email with any questions regarding our return policy. We value our customers and we will make exceptions or do our best to come to an agreement regarding returns on a case-by-case basis. PLEASE NOTE : If an item is flawed (defective, snagged stained or torn etc.) we will clearly state the flaw in the item listing description or mark that item 'AS IS'. These items will not qualify for a return, exchange or a refund under any circumstances.
All listing descriptions and details are fully written out so you, our buyer, are aware of any flaws, wear or defects that may be present. This will ensure that you know what you are purchasing, and most importantly to prevent any discrepancies once your order has arrived. Again, questions or concerns are happily addressed regarding our policies.
All of our merchandise comes from a smoke free and pet free environment.
***PLEASE NOTE : It is your responsibility as a buyer to read, understand and agree to all of our store policies and individual listing descriptions prior to bidding, buying and/or submitting a best offer. If you do not agree and/or accept our selling terms, please refrain from buying or bidding.
Thank you for your cooperation and happy shopping!
CONTACT US Have a question? We are happy to answer any questions or concerns, just send us an email via eBay at any time of the day and we will do our best to respond within one business day (PST).
EBAY/rbackroom2u store hours: M o n d a y - F r i d a y 1 1 A M - 7 P M PST (Pacific Standard Time)
Now you can contact us through our new 'LIVE CHAT' forum, which is located right here on eBay in our eBay store! Simply click on the ‘green’ icon button at the beginning (top part) of each item description’s page. This icon will only be green when we are ‘ONLINE'. If we are 'OFFLINE', this icon will be grey. Please feel free to send us a message if we are unavailable through live chat.
Please note: Though, we do not have a set time-frame in which we will be online and our Live Chat business hours will vary throughout the week and weekends, but we will soon be setting a more specific time-frame for you.
CUSTOMER SATISFACTION GUARANTEED!!! We take great pride in both our customers and merchandise, so if for some reason you are not fully satisfied with your purchased item(s), please contact us prior to leaving negative feedback and we will do our very best to accommodate you.
Everything rbackroom2u sells is 100% authentic. We guarantee and authenticate all of our items prior to listing.
COME BACK SOON!! Please check back frequently for newly listed items, and don't forget to add us to your list of favorite sellers. Please remember that here at rbackroom2u, we value your business and support, and we look forward to assisting you in the future in your search to find all of your favorite high-end designer fashion labels at an affordable price!
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