We want you to be happy with your purchases. If you have a problem within 28 days of the despatch date and wish to return the item, just return it using the instructions below and we’ll exchange or refund it. Note that whilst we are happy to provide a full refund including delivery charges to you, we do not refund any costs of return delivery unless the item is defective. When returning an item please complete our Returns Form which can be found on the back of your delivery note or you can download it at www.bench-returns.co.uk It is very important that any returned items are in the best (i.e. original) condition possible; you have a statutory duty to take reasonable care of the goods, so please take care with them. You must include original packaging and labels with your return. The goods are your responsibility until we receive them. We will email you when we receive the goods, and will refund or exchange* the goods within 5 working days of the goods being received into our warehouse. *Exchange is defined as a different size of the same item only. It is not possible to exchange for different colours or items. Underwear Returns: Please note that returns on certain products such as briefs/underwear are excluded from our general returns policy for obvious hygiene reasons. Faulty Returns If you need to return the goods because they are defective, please contact customercare@bench-help.com for an authorisation and further instruction in the first instance, otherwise we cannot cover the costs of your return postage.