Available in more styles
from our eBay store!
Questions & About Us
Welcome to Zoo.
We operate a family run business that specialises in
Mobile Phone & Digital Accessories. Everything that we source and ship
is already in stock and is sent directly by our dispatch team which
operates out of our unit, in Stoke on Trent. Please be assured that we
value our reputation on eBay and so your positive feedback is important
to us, I would therefore ask that you use your feedback both wisely and
If on any occasion we get it wrong, your shipment
is delayed or you sense a problem, then please allow myself or a member
of our team to correct the problem by speaking/emailing us first.
We would ask however that all questions are directed
through eBay to ensure that you have a timely response which will
usually be the same day, if not within 24 hours. Please ensure
you email only once - multiple emails slow us responding to you
Here are the simple steps to requesting a refund:
1) All returns must be authorised prior to return,
this can be arranged via requesting a return authorisation through the
eBay Messaging System. Please do not rely on external mail.
2) Once authorised return the merchandise within a 30
day time frame from our purchase date.
PLEASE NOTE: Any item sent and stamped after the 30-day period
has expired will be refused.
3) Include the item and all accessories in the original
(unused) condition, in which the item was received, and enclose details of
your eBay User Id and Item Number.
4) Please ensure that the package has a tracking
number, should it become mislaid in the post, which can occur from
We offer a 30 day money back guarantee on the return of all
purchases. A full refund will be offered to all returned goods, excluding the
original postage costs unless the item is faulty. (PLEASE NOTE:
This does not include issues relating to USB connection problems).
Simply return the purchased item within 30 days for a
full refund. We are confident that you will not wish to return our item as
every care has been taken to ensure the item arrives exactly in line with
our own high expectations. However, for peace of mind we have a 30 day
money back facility.
All items will be posted within 24 hours of purchase except
at Weekends, these will be posted in Monday's collection. It takes 1 to 3
working days to receive the purchased item. Please exclude weekends and
holidays on all shipping.
All of our merchandise is stocked at our warehouse
therefore there are no delays in posting! Once the order has been sent
we will e-mail you to confirm postage. Please make sure that the e-mail
address you have registered with eBay is valid as we may not be able to
If you do not receive a confirmation of shipment
please let us know. Postage & Packaging costs can be found at the bottom
of this page.
We accept: PayPal, Postal Orders, Cheques and Banker's
Drafts. PayPal is our preferred method of payment, since it ensures quick
delivery of the merchandise. However, please note that we will post to the
address provided with your PayPal payment. Personal Cheques will have to be
cleared in our bank account before your item can be posted. Please allow 5
working days for clearance.