We are certain you’ll be stoked with whatever product you buy, but for your piece of mind you can cancel your order within 7 working days of receipt for a full refund or exchange:
* The customer then has a further 7 working days to send the goods back to us.
* Customers are liable to pay the full postage costs to send any goods back, unless the product received initially is faulty or the product(s) incorrectly sent by Sid's Surf Shack:
* In these circumstances Sid's Surf Shack will pay for the postage.
* To return goods, please contact Sid's Surf Shack Returns by e-mail on email@example.com or by phone on 0191 232 8028. Please state your invoice or order number, and the full description of the goods returned and we will issue you with a returns number.
* All goods returned must have a valid returns number and this must be displayed clearly on the package returned or they cannot be accepted.
* Goods returned must be in their original condition, with any tags still attached and original packaging and be re-saleable.
* We cannot accept goods for refund or exchange that have been returned unsealed such as CD’s, magazines and DVD’s or perishable products. If unsure please contact us via e-mail at firstname.lastname@example.org or by phone on 0191 232 8028.
* We recommend that goods returned are sent via a secure postage method where they can be traceable and ones that require a signature on delivery.
* Sid's Surf Shack is not responsible for goods that do not have proof of posting and any lost goods will be the responsibility of the customer.
* Once goods received, we will within 24hrs process your refund or exchange, whatever requested.
Goods should be returned to:
Sid's Surf Shack
59 Lime Street
Newcastle Upon Tyne
Tyne and Wear
If you are unsure of any of the above information, give us a call on 0191 232 8028 or send us an e-mail to: email@example.com