If you have any questions please use Ebay messages we will answer them as soon as we can, we check them frequently throughout the day. You are also free to call us if you have any questions.
Please DO NOT include notes on Paypal or Sales record as these will not be seen, please use messages or phone to inform us of any changes - 01253 592059
- We will not use or disclose your Personal Information unless you have given your permission, except for the following purposes:
- to assess, operate and improve the services provided through it;
- to keep you informed about It's Fancy Dress Time and its services.
- if we are required to disclose such Personal Information by any applicable law, regulation or legal process;
- In addition to the use of your Personal Information as described above, It's Fancy Dress Time may also gather anonymous information which may be used by It's Fancy Dress Time or shared with third parties. This is information which does not identify you, but which may be helpful for marketing purposes or for improving this website or the services provided through it.
- If you have any questions or wish to have any Personal Information edited or deleted, please e-mail or write to us.
PLEASE ALLOW ENOUGH TIME FOR ITEM ARRIVE ESPECIALLY FOR HALLOWEEN ORDERS - ALL ITEMS WILL BE POSTED IN TIME TO ARRIVE - BUT BEAR IN MIND ROYAL MAIL 1ST CLASS CAN TAKE UPTO A WEEK!
We make every effort to post items on the day of purchase if bought before 2:30pm, if not not they are usually dispatched the day after.
All items are sent out via the Royal Mail postal service - below are the details for the ESTIMATED delivery times for the various different services that we offer.
1st Class - 1 to 2 days Recorded Signed For - 1 to 3 days Special Next Day Delivery - Guaranteed 1 day
Most items are sent 1st class (unless otherwise stated) this means items can arrive within 2-3 days but THIS IS NOT GUARANTEED. The only way to make sure an item is delivered by certain date is to select Next Day delivery - we are not held responsible for items taking longer in the post.
If you urgently need your item on Special Next Day delivery please email or phone us on 01253 592059 first to make sure that it can be posted.
Airmail - Western Europe - 5 days Eastern Europe - 7 working days Worldwide - 10 working days
International Signed For (ISF) Western Europe - 4 days Eastern Europe - 6 working days Worldwide - 9 working days
Airsure - Western Europe - 3 days Eastern Europe - 5 working days Worldwide - 8 working days
These are only guidelines from Royal Mail - From experience we know that items sent to AUSTRALIA - can take between 15 to 25 working days to arrive - please bear this in mind when making your purchase - please ensure you are leaving enough time to receive your item.
If you want to return an item please use the Ebay Return Procedure.
You can return an outfit back within 7 days of receiving it. Upon recieving the outfit back and once we have checked it, we will issue you a refund minus £2 (this is a restocking charge).
All Postage costs are to be paid for by yourselves, this includes postage already paid and the postage to return it back (We highly recommend returning using a trackable service).
If an item had free postage the following amounts will be deducted from the refunded amount for example:
£2.95 (1st class) £3.50 (1st Class Recorded) £6.50 (next day) £7.99 (ISF/Airsure-Mail)
Please note: DO NOT TRY ON THE TIGHTS UNTIL YOU ARE HAPPY WITH THE COSTUME AS TIGHTS OR STOCKINGS CAN NOT BE REFUNDED ONCE TRIED ON.
Return Address: ITSFANCYDRESSTIME, UNIT 4M MOOR PARK INDUSTRIAL ESTATE, MOOR PARK AVE, BLACKPOOL, LANCASHIRE,FY2 0JY
PLEASE NOTE: YOU MUST INCLUDE YOUR EBAY USERNAME IN THE PACKET (sale record is ideal), IF NOT THIS WILL SLOW DOWN YOUR REFUND.