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With worldwide shipping across many products our exceptional quality and value is available to you. We can only deliver to PayPal or eBay confirmed billing address (eBay Buyer Protection). We are unable to amend a delivery address after an order has been placed.
If you do not pay for your item immediately there may be a delay of up to 5 working days before your order is dispatched.
Orders placed on a weekend or bank holiday will be dispatched the first following working day.
Please be aware that couriers may experience delays in delivering your item. As such we would request that you allow 7 working days for any item to arrive before contacting us.
If you do not receive your item you must inform us within 10 working days of the order being placed. We are unable to investigate after this time.
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We accept returns in good faith on faulty and unused items. Please contact us within 7 days from the date of receipt if you no longer want the item.
We can only accept returns on faulty or unused items so please ensure they are unopened and in the original packaging wherever possible. Faulty items are fully refunded including the return postage at 2nd class. Return postage is not refunded on non-faulty items that you choose to return.
All items are covered by a 12 month warranty so if your item develops a fault within the first 12 months, please contact us for assistance.
Christmas Warranty: Our Christmas Warranty allows for the purchase of goods intended as Christmas Gifts to have a 7 day no quibble returns/replacement policy starting on CHRISTMAS DAY! This means you can buy your item at any time in December safe in the knowledge that it can be returned after it is opened in the event that it is a duplicated gift, unwanted, or faulty. We only ask that unwanted items still be packaged and unopened. Items that are faulty should be returned with all packaging wherever possible. If you wish to return your item please contact us via eBay messaging, live chat or telephone so that your return can be booked and our return information provided.
Important Returns Information: Our postage service includes a pre-paid returns system. When you receive your item please do not dispose of the envelope it was delivered in. If you wish to return your item contact us via eBay messaging, Live Chat or Telephone for returns authorisation and instructions on how to return your item free of charge.
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We are always to happy to help in any way we can, so if you have any questions or problems please feel free to contact us via eBay messaging, Live Chat or Telephone.
Emails sent elsewhere will not be read or responded to. Please do not leave any messages on Paypal Payments as they will not be read.
We respond to all queries within 24 working hours (excluding weekends and bank holidays).
If you have any problems or issues regarding your item or our advert we request that you contact us via eBay messaging detailing your complaint before leaving negative feedback.
If an error has occurred we are more than happy to rectify this any way we can.
Our hours of business are 9:30am - 5:30pm Monday to Friday (excluding bank holidays). This is for both messages and our despatch times.
If you contact or order form us outside of these times then we will respond to your message and act upon your order on office opening.
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All items are brand new, direct from our warehouse.
Please note: The packaging may have been opened as part of our quality control process. In these cases the items have not been removed and all items will be present.
All items are covered by a 12 month manufacturer’s warranty.
We always endeavor to ensure that the information contained in our adverts is accurate and current, although some errors do occur on occasion.
If you spot any errors with our adverts or the descriptions of the item please contact us via eBay messaging, Live Chat or Telephone and we will do all we can to rectify the error.
We appreciate your cooperation and understanding in these cases.
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