eBay item number:
Seller assumes all responsibility for this listing.
Business seller information
Phone:0845 805 1921
Here at Quality Heaven we aim to offer customer service like no other and in order to achieve this communication is vital. Ebay messages and email is the preferred and main source of conversation but you can still pick up the phone and speak to us during office hours. If we’re busy, just leave a message and we will call you back asap:)
Return policy details
For our customers peace-of-mind and in addition to Distance Selling Regulations, we offer a 14-day money-back guarantee.
If you are not satisfied with your purchase within 14 days of receiving the item, we will issue a full refund.
The item may only be returned for a refund in accordance with the following conditions:
Product must be returned within 14 days from the date of receipt.
To make the retun process simpler, please advise us of your intention to return the item. You will be issued with a unique return reference number. The reference number and your eBay user name should be written on a piece of paper and enclosed with the returning item.
Wherever possible product should be returned with the original packaging and in the same condition as it was received.
Unless otherwise stated in specific return policy in the listing, the customer is liable for the cost of returning the unwanted item to us. We strongly advise that you obtain proof of postage. This can be either in the form of asking the post office for a Certificate of Posting or alternatively by sending the item by Recorded Mail.
A full refund (including original postage costs paid) will be issued once the item is received back and its condition has been inspected.
Please feel free to ask any questions.