TERMS & CONDITIONS
- we aim to dispatch all orders within 2 business working days of receiving payment (this does not include bank holidays)
- generally all items ordered before 12pm are dispatched on same day
- otherwise they are dispatched the next day, assuming payment has been cleared
- depending on the weight, size and value of the item, they are dispatched either through royal mail or other courier
- delivery times vary from 2-5 business working days from date of dispatch
- we cannot be held responsible for delays in delivering which are out with our control (i.e customer not being in to receive the item, severe weather conditions, employee strikes etc)
- if for any reason you are not satisfied with your purchase you can return the item for exchange/refund within 7 days, excluding postage cost.
- Please inform us first, before sending any goods back
- customers are liable to pay the full postage costs to send any goods back, unless the product received initially is faulty or the product(s) is incorrectly sent
- returns are accepted if they are received unused, and in original packing condition, and any tags still attached.
- we recommend goods are sent back via a secure postage method, where they can be traceable.
- we are not responsible for goods that do not have proof of posting and any lost goods will be the responsibility of the customer.
- Once goods received, we will within 1-2 business days process your refund or exchange, whatever requested.