SHIPPING INFORMATION - Please Read Carefully
Royal Mail (UK Post) – Although most items arrive in 2-3 days please be aware that our long term mail order experience tells us that Royal Mail post can take up to 3 weeks to arrive in some cases. Occasionally Royal Mail do make mistakes and send parcels down the wrong postal channels, they then need to allow time for the item to come back to the correct destination. Some people think Royal Mail post always arrives in a few days and Royal Mail & Ebay do suggest this but a percentage of packages are in the postal system for longer. We send 100's of packages out EVERYDAY and a delivery time of 10-14 days is not uncommon. For this reason Royal Mail will not undertake any claims for late or missing post until 15 working days (including Saturdays) has expired. So by choosing Royal Mail you are agreeing to allow Royal Mail the time they require to deliver the order. Please do NOT order items via Royal Mail if you need them urgently. If your order has not arrived within a week please do get in touch so we can start an investigation. If the item cannot be located we will only be able to send replacements once the 15 working days has passed. A link to the Royal Mail website below will verify their terms with regard to delays and lost post.
Courier service (UK) "Other 24 Hour Courier” postage method will be shipped with Interlink, delivery is next working day from date of dispatch (weekdays only) but please bear in mind that if you order after midday or at the weekend your order will not go out until the next working day. Deliveries to Northern Ireland, Scottish Highlands, Isle of Man, Isle of Wight & all Offshore locations are not next day or part of the get it fast agreement, orders received from these locations will be sent on a slower service with Royal Mail or Interlink.
International Post Items posted using Royal Mail normally arrive in 5-10 days to most locations but they can take up to 25 working days arrive in some cases. If you select this service you are agreeing to allow Royal Mail the time they need to deliver, we cannot resend a lost item until the 25 working days have passed. Items sent using International Signed For can sometimes be traced along the route so if your item hasn't arrived in around 10 days please do get in touch so we can start an investigation.
Items posted using couriers are traceable at all steps of the journey so if the item hasn't arrived within a week please do get in touch so we can track it.
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PRICE PROMISE!! YOU CANNOT BUY CHEAPER, IF YOU CAN TELL US!!*
* Price beating offer applies to exact match, same model & UK spec/supply
We accept Paypal, Credit Cards, Postal Orders, Cheques, Bankers Drafts or Bank Transfers.
Open weekdays 9-6pm (not bank holidays) Tel Freephone 0800 107 7202.
Pay by Debit Card over the phone for further discounts.
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FREE HELPLINE 0800 107 7202 or 0845 458 4543, 9am - 6pm weekdays or email us at email@example.com
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Why buy from Dog Goodies?
1. QUALITY PRODUCTS. All tried/tested! If they do not pass our tests, we do not sell them! New product samples are tested in our dog training centre to eliminate the products with poor performance such as the cheap sonic/bleep collars which Ebay is flooded with at present.
2. WARRANTY. Our products have full warranties
3. ADVICE. Our friendly staff will advise you on the product to suit your needs
4. AFTER SALES SERVICE. Our knowledgeable, friendly staff can help with any queries
5. FAST INSURED DELIVERY. Orders are picked and dispatched within 1 working day
6. REFUND POLICY. If the product that arrives is not what you imagined simply send it back unused within 14 days in the original packing & receive an item price refund.
BEWARE OF STOLEN PRODUCTS, DON'T LOSE YOUR MONEY & GOODS, ASK THE SELLER IF THEY GIVE A RECEIPT AS WARRANTY COVER!!