This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Our store hours are 0900 - 1730 (except Sundays when we are closed), but we aim to answer queries outside those hours if possible.
If you are not happy with your item or a mistake has been made, please contact firstname.lastname@example.org first so we can do our utmost to resolve the situation.
All parcels will now go out Royal Mail Tracked 48 Free of charge (unless otherwise stated) and you will receive tracking information via email.
We are happy to refund any items up to the 14 day period (excluding postage) Postage will however be refunded if there is any mistake on our part or the item has developed a fault. Please note that goods must be returned in the condition they were purchased with all tags and packaging. Any returns without these requirements will NOT be entertained and no refund will be given, so please ensure you keep the tags on the item/s concerned.
The ebay returns process must be used in all related returns.