Extraction from Terms and condition of sale
(9) Consumers: returns policy
This Section applies to consumers, not business customers. If you are a business customer, the applicable returns policy is set out in Section 12.
You may cancel a contract to purchase a product or products at any time within 14 calendar days after the day you received the relevant products or products (subject to the limitations set out below).
You will not have any such right insofar as a contract relates to:
(i) the supply of any products which constitute audio or video recordings or computer software which have been unsealed by you;
(ii) the supply of products the price of which is dependent upon fluctuations in financial markets which we cannot control;
(iii) the supply of newspapers, periodicals or magazines;
(iv) the supply of goods made to your specifications or clearly personalised; or
(v) the supply of goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
If you cancel a contract on this basis, you must inform us in writing to our email address firstname.lastname@example.org and return the products to us immediately after we confirmed your request and advised return address (this is not necessarily the main business address), in the same condition in which you received them, in original packaging if product is new, including all manuals and components. Products returned by you in accordance with this Section will be refunded in full (including the cost of sending the products to you, if it is the standard postage offered. Should you request a higher cost transportation, only the standard part will be refunded.). However, you will be responsible for paying the cost of returning the product to us. You must use sufficient packaging to maintain condition of goods between sending and receiving by us and also insure the content against loss or damage.
If you cancel a contract on this basis and you do not return to the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.
If you cancel the contract before you have received the goods, you must not open packaging and return goods immediately after receiving.
You cannot cancel any contract that is formed via or on auction sites such as eBay, and goods have been on sale under a “Sold as seen” condition.
(12) Business customers: returns policy
This Section applies to business customers, not consumers. If you are a consumer, the applicable returns policy is set out in Section 9.
Products may only be returned to us with our prior agreement, at your expense, and according to our directions. Any products returned in contravention of this Section will not be the subject of any refunds or replacements and you will continue to be liable for payment of the price of such products.
Where you return products to us in accordance with the provisions of this Section, and in our reasonable opinion those products do not conform with the warranties set out in Section 11, then you will be entitled to replacement products (where replacements are available) or, where we agree, a refund of the price paid in respect of those products (including all delivery charges).