How is my item sent?
Any small, low cost items will be sent to you via Royal Mail first class service. Larger more valuable items will be delivered by our courier DPD. Motorcycles will be delivered by TNT. Delivery of items will normally require a signature. (some items are offered with free postage and the service is used is shown on the advert)
Guidelines as to how your item will be sent are listed below:
Where shipping cost is £2.99 or Under = Royal Mail Standard 1st Class Service
Where shipping cost is £3.00 or over = Royal Mail Recorded 1st
Where shipping cost is £6.99 or over = Courier Service
Please remember when you accept a delivery from the courier, you are signing to say that you have received the goods in a perfect conditions. If you notice any damage on the package or if you think it has been mishandled always sign as “damaged” or if the packaging is in a very bad state please refuse delivery.
How long will it take to receive my order?
Unless otherwise stated on the item description, we always endeavour to dispatch UK orders the same working day if ordered before 2pm Monday to Friday. However any goods ordered after 2pm on Fridays or over the weekend will not be dispatched until Monday.
UK Deliveries when postage is over £6.99
Our aim is to provide our customers with the most efficient service possible. For UK deliveries, when you have spent more than £6.99 on postage, we will use a courier service and ensure your order reaches you the next working day, however if for any unforeseen reason if your goods do not reach you by the next working day, we will refund your postage costs in full. In order to take advantage of this offer you must complete your order by 2pm on a working day and it is not applicable if a delivery attempt has been made and you were not in to accept delivery or if you have provided wrong delivery information or alternative instructions for the courier.
UK Deliveries when postage is under £6.99
For smaller items we use Royal Mail, this service is usually used when you postage charge is under £6.99. The delivery times for these parcels are between 2-7days depending on Royal Mail. If you would like to take advantage of our next day courier service please consider upgrading your delivery. For more information please contact us.
Non UK Deliveries when postage is over £6.99
Please allow up to 3 working days for your goods to reach you if you live in a surchargeable area (details below on areas that fall into this category) and the guidelines for European delivery time are below:
What days are regarded as working days?
Working days are classed as Monday to Friday and exclude weekends and all public holidays
Are there any postal surcharges?
Due to increased costs of delivery to some areas the following postal codes are subject to a £5 postage surcharge: (Courier Only)
Can I select the delivery date?
If for any reason you would like your items to be delivered later than the next working day we will make every effort to help. If you require this service please state your required delivery date in the additional notes section when making payment or alternatively you can call our dedicated customer service team on 01772 792600 who will be happy to arrange this for you. Timed or Saturday deliveries are also available at an extra charge, please call us for details.
How can I track my order?
Once your item is dispatched you will receive an e-mail giving you a link to our courier’s website along with a consignment number that will allow you to track the status of your delivery. If you have provided us with a mobile telephone number you will also receive an SMS text informing you on when your items are likely to be delivered. At present order tracking is only available for items that have been sent to you via our courier service. If you would like information about items sent via Royal Mail please call our customer service team on 01772 792600 or e-mail firstname.lastname@example.org .
What happens if I’m out when you deliver?
If you are unable to be home when we deliver the courier will leave a card stating that he has attempted to deliver your consignment while you were out. You can then either collect your items from your local depot, whose address will be on the card, or alternatively you can contact the courier to arrange re-delivery. If you wish you may leave instructions for the delivery driver such as ‘leave with neighbour’ for example, in this case it is at the driver’s discretion whether he leaves the item and you will assume full responsibility for the package.
Will you deliver to an alternative delivery address?
As a security measure to protect our customers and ourselves from fraud we will only dispatch items to the address where your credit/debit card is registered or if paying via PayPal to your PayPal registered address. The only way in which we can deliver to a different address is if payment is received by direct bank transfer or postal order.
Do you deliver overseas?
We deliver to all areas of the UK, Channel Islands, Scottish Highlands and Islands and to the European Union.
At the moment we are unable to send items outside of the European Union.
We deliver to BFPO (British Forces Post Office) addresses in the UK; however please allow an extended delivery time for these orders.
It is our intention to commence worldwide sales in the near future so please keep checking our website for updates.
Can I combine multiple orders into one delivery?
If you wish to buy multiple items please select all items before attempting to make payment, EBay should then automatically combine the postage charges.
If you have made multiple purchases separately and would like to try and combine postage please e-mail us or call us on 01772 792600 and we will try our best to arrange this, however we cannot guarantee that postage can be combined after the payment has been processed.
What if there is a problem with my product?
If you are in any way unsatisfied with the product you have received you may return it to us for a full refund any time up to fourteen days after you have received the goods providing the goods are unused and still have their original packaging. For more information about returns please see the returns tab.
We do advise that you check your goods thoroughly on receipt of the items as you are signing to say that you received them in good condition.
What happens if I do not receive my goods?
If your items are sent by courier you should have received your goods within two working days. If goods are sent via Royal Mail they should arrive in between 2-14 days. If after these times your goods have not arrived please contact us on 01772 792600.
In the unlikely event that goods are lost in transit, they cannot be classified as missing until after 7 days. However liability for goods lost in transit is borne by ourselves and in this event we will either dispatch replacement items out to you as soon as the original items are confirmed as missing or we will offer you a full refund.