eBay item number:
Seller assumes all responsibility for this listing.
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Business seller information
BC System Engraving Ltd
Unit F18A, 1 Dock Road
Company registration number:
I provide invoices with VAT separately displayed.
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
You can, within 30 calendar days of receiving a Product ordered from us return any Product that you are not completely happy with. <p>
Once you decide to return any Product you must not use it and must take good care of it while it remains in your possession. The Product must be returned to us undamaged, unsoiled, unwashed, unaltered or not worn (other than to try the Product(s) on and in the same state that it was sold to you. Please note that where possible, any labels or tags must remain intact and the product(s) should be returned in or with its original packaging.<p>
If you wish to return an online purchase via post, please follow the instructions outlined below. <p>
Complete the returns note and enclose it with your product(s).<br>
Ensure the product(s) is in a securely wrapped parcel. Complete and place the returns address label provided on the parcel.<br>
The returns address is: <p>
BC System Engraving Ltd<br>
1 Dock Road<br>
London E16 1AH<br>
• Take the parcel (with enclosed returns form) to the Post Office. Ask the Post Office for your proof of posting certificate. The clerk will stamp the proof of posting on dispatch and you should retain this until you receive your refund (regrettably we can only provide a refund for a lost return once we have been provided with proof of posting certificate).
Please remember to complete the returns note with your returned products.<p>
When do I get refund once I have returned an item?<br>
Please allow at least 10-15 working days from posting the Product back to us for the refund to reach your account. <p>
Your satisfaction is our top priority. We guarantee the quality of our products and we want you to be completely satisfied with your purchases. If for any reason you are not completely satisfied with your purchase, please let us know as soon as possible. Personalised products are all made to order and cannot be returned unless there is a fault with the tag, or WE have engraved wrongly to your engraving instructions. If you have received your order and there is a problem please contact us straight away. Most problems can be fixed by following/reading the troubleshooting or FAQ sections.