We comply fully with the DISTANCE SELLING REGULATIONS.
Whenever you make a purchase on the internet, over the telephone or via mail order, as a consumer (rather than a business customer) the Distance Selling Regulations offer you certain rights to change your mind and cancel your order. You have seven days from the date you receive your goods to change your mind about the purchase and cancel the order. These seven days are intended to give you the same opportunity to view the item(s) and make an informed decision about the purchase as if you were viewing it in a shop, for example to verify the colour, or size of the item is how you expected it to be. Generally we are happy for you to examine the goods and satisfy yourself they are fit for your needs, which may include carefully trying the product - however you should exercise due care when unpacking and trying any products, keep ALL packaging, and any software, manuals, registration certificates, or security seals MUST remain intact. Products that are customised (which includes items off the roll which are cut to length and are sold by the meter) can not be returned under the distance selling regulations, as customised products are EXCLUDED. If you are in any doubt as to how you should proceed with regarding to returning a product, please contact one of our staff who will be pleased to provide additional information.
You must inform us within 7 days of receipt of the item(s) that you wish to cancel the purchase, and you then have a further 7 days in which to return the items. You do not have to return the item(s) yourself, you may request that we collect them from you, however we are entitled to charge you for collecting the item(s) and often this will cost significantly more than sending them back yourself. Until you return any unwanted items, you have a DUTY OF CARE over the items - that is to say you have to look after them, and keep them in good condition until they are returned. Once the goods are returned, we are required under the distance selling regulations to give a refund within 28 days - although normally we will issue a refund much quicker than this. Please allow sufficient time for us to check any returned items, and you should be aware that we may have a queue of items to process, and we will process return requests in the order that they are received. We normally aim to process and refund returned items within 7 working days.
Your right to cancel a purchase under the distance selling regulations is different to any rights you have under the sale of goods act which covers matters such as the item(s) being free of defects, and the item(s) being suitable for the purpose for which they are intended.
You MUST contact us before returning any goods, to check if they can be accepted as per the distance selling regulations and to obtain a return number. If you fail to do this it will delay processing of your return, and it is also possible you may return an item which we are unable to provide a refund for.
Any faulty items will be dealt with as per the Sale of Goods Act, you should contact us for further information regarding repairs or replacement of items under the standard 12 month warranty we offer with all NEW goods.
We will only offer refunds and repairs on items we have sold you, which will be invisible security marked and where appropriate have serial numbers logged. This is due to an increase in scams on ebay where buyers are sending back an old item and requesting a refund/replacement, and keeping the new item we send them (This is sometimes known as the 'bait and switch scam' or 'brick scam'). If you are a genuine buyer, you dont need to worry as this this wont affect you in anyway, and we will provide our usual service with regard to warranty returns and replacements.
If you are thinking of trying to scam us this way, you should be aware this is FRAUD. WE WILL FIND OUT, and you WILL be reported to ebay, and in serious cases to the Police also.