This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
t: 0871 8119111
a: 688-690 London Road, Westcliff on Sea, Essex, SS0 9QF
Company registration number:6676431
UK 948 656761
Return policy details
If you receive an item that has been damaged, please send us photographic evidence by email within 24 hours of delivery so that we can expedite dispatch of a replacement. We will require you to submit a form so that we can initiate a claim against the carrier.
Definition of Incorrect Goods
Please note that all spare parts are subject to design and specification changes by the manufacturer. Often the part provided may not be an exact match for the original but is deemed by the manufacturer to be a suitable alternative.
Returns, Refunds & Incorrect Goods
You have the right to return your order within 7 days after the date of delivery and no later than 14 days from the date of invoice whichever is the shorter. You are responsible for the safe return of any unwanted item(s).
Your payment will be refunded for unused goods; delivery charges are not refundable unless the item is damaged, faulty or wrongly sent by us.
We cannot accept responsibility for items that have been damaged during fitting. Items that show signs of being fitted will not be accepted for refund. Timers and modules can be damaged by static electricity. These items cannot be returned for credit if they have been removed from the sealed packing. Always obtain a certificate of posting when returning items by mail.
We cannot accept responsibility for returned items that are lost in transit. We will not accept any package that is sent without the correct postage. Such packages are treated as undeliverable by the carrier.
Once we have received your return, products will be checked and appropriate refunds will be processed with 5 working days. Where a postage or handling charge is being deducted, the following rules will apply:
Items sold with postage included:
Cost of goods: £0.00 - £3.99; £1.50
£4.00 - £5.99; £2.00
£6.00 - £14.99; £2.60
£15.00 - £24.99; £3.00
Items with postage extra:
Cost of original postage – see our postage rates table
Most items carry a 12 month guarantee against faulty materials or workmanship. In the unlikely event of item failure please contact our sales team. This guarantee is in addition to your statutory rights.