Cash on delivery is not available.
Products will not be shipped without a valid Phone Number & Postcode.
Please check the goods before signing the delivery note.
In case of Damage or Missing parts do not accept the delivery.
Goods Faulty on Arrival?We do everything possible to ensure that our furniture is sent out in perfect condition and we employ extensive quality checks. However, we are all human and in the unlikely event that your goods do arrive faulty please e-mail days with photos attached of the damage goods so that the replacement process will be faster and we will arrange for the goods to be collected and a replacement dispatched.We generally reply to all our emails within 24 hrs.
Goods Damaged in Transit?
It is your responsibility to examine the goods for damage prior to signing for receipt of the goods. If you are not pleased with the condition of the goods you should inform the driver and refuse delivery. Once you have provided written receipt for the goods it is almost not possible for us to file a successful claim for compensation with the courier.
Confirming The Delivery Date
Once your item(s) is ready for dispatch either we will contact you or our contracted delivery service will contact you in order to arrange a mutually suitable delivery date.
Available days for delivery are Monday - Friday, between the hours of 8.00am - 5.00pm. Some items can be delivered on a Saturday delivery at an extra surcharge. Please email (email add) with details of your selected item(s) and a representative will be able to inform you whether your item(s) can be dispatched for a Saturday delivery.
Every effort is made to make deliveries at the time arranged. Whilst making hundreds of deliveries every week, the difficulties caused by traffic congestion and weather conditions (including snow, ice, wind, rain and flood) can sometimes cause delays to these schedules. We apologize we cannot compensate customers for delivery delays caused by events beyond our reasonable control.
Delivery by Courier
1. When items are in stock and ready to be dispatched, we quote 14 working days for items that are being sent by courier, however it can occasionally take longer.
2. All Items must be unwrapped and checked on delivery before signing the delivery documents from the courier company.
3. If items have any damages they must be sent back with the same courier van that delivered the goods, with the packaging back on the goods, and signed for as damaged.
4. Any damages must be reported before the departure of the delivery drivers/ courier.
5. The courier company has it in their terms and conditions that they must allow you the customer a reasonable time to check the goods, before accepting.
6. All returned items, are reordered immediately for customers.
7. Customers have the right to cancel any goods they receive, up to 7 days after receipt, and receive a full refund. The goods must be in their original packaging, and be in perfect condition. The customer will be liable for all delivery and collection costs incurred should they cancel within the 7 days. A refund will only be given, once the goods have been received by us, and inspected within 30 days.
Specializing in Next Day Delivery FFOS offers "Next Day Delivery" service on beds and headboards only.
To avail the facility for a next day delivery
1. Orders need to be placed one day prior.
2. All order placed before 13:00 p.m qualify for a Next Day Delivery.
3. Next Day delivery is done from Monday to Friday between 8:00 a.m to 5:00 p.m
4. Saturdays and Bank holidays are excluded from Next day delivery services.
5. FFOS offers special Next day delivery on Saturdays on certain items on an extra surcharge.
6. Please make sure the goods are examined before signing the courier delivery note.
7. For any more information regarding Next day delivery please email us.
8. Once an order is received for Next day delivery we make sure the goods are delivered next day. For Next day delivery we do not inform or call customer to confirm delivery as it is understood as confirmed for next day delivery.
9. In case you do not want the goods delivered on next day please mention the date when you want the goods to be delivered or contact us via email confirming the date immediately.
10. Please make sure all goods are examined before signing the delivery note. Once the documents are signed by the customer we will not be responsible for any claims on damage goods. However this will not affect your statutory right as a buyer.
RETURN POLICY :-
Most Buy It Now purchases are covered under the Distance Selling Regulations, which give consumer buyers the right to cancel the purchase within seven working days after the day they receive the item. You are legally obliged to inform consumers about their right of cancellation before the purchase.
* Returns accepted for this item.
* Additional return policy details: We offer a 10 day money back guarantee, all we ask is the goods are in the original packaging and are unused. There is a charge for the collection of goods that have been delivered of £30
CONTACT US :-