You can contact us via any of the following:-
Telephone: 01772 795430 (between 8am& 5pm, weekdays)
Mobile: 07554011576 (between 5pm & 8pm, weekdays)
(between 9am & 4pm, weekends)
Instant Messenger: firstname.lastname@example.org
Any items purchased before 2pm will be posted the same day via royal mail 1st class recorded post (heavier or bulky items will be sent via parcel force 24 hour or alternative next day courier) (items under £10 maybe sent via royal mail 1st class standard post).
We also post items out on Saturday mornings.
Our listings offer the option of express delivery should you want your item(s) urgently, If you select this option your item(s) will be sent via royal special delivery which guarantees delivery by 1pm the following day.
We do not aim to make any money out of postage charges, the majority of our items include free postage and any additional charges will be charged at the current royal mail price.
If you would like to collect any item then please contact us prior to purchase/collecting to arrange a suitable time.
We recommend all gas spare parts should be fitted by a qualified gas safe registered engineer
Please contact us before returning any items (this is to help us process any refunds more efficiently).
Returns must be made within 14 days as per Ebay policy.
Not Required / Wrongly Purchased Items
Items that we have charged postage for & that are not required or wrongly purchased must be returned in their original packaging &will be subject to a 10% restocking fee (This is to cover Ebay fees).
Items that we have sent free postage & that are not required or wrongly purchased must be returned in their original packaging& will be subject to a 10% restocking fee (This is to cover Ebay fees). We will also deduct the original amount of postage from the refund amount.
All Returns must be unused & returned with their original packaging.
We do not accept any not required / wrongly purchased electrical items back (including printed circuit boards).
Wrongly Listed / Wrongly Supplied Items
We the seller will either supply a stamped addressed return envelope or we the seller will pay any return postage costs incurred, and will offer a full refund.
We reserve the right to have any alleged faulty items tested by the manufacturer before issuing a full refund or supplying a replacement. The manufacturer may require a qualified gas safe registered engineer’s report before issuing a refund.
Are you a Gas Safe Registered Engineer???
If you are a gas safe registered engineer and are looking at buying multiple items or interested in buying from us on a regular basis then please consider contacting us prior to purchase to open a cash sale account, we can often offer discounts on multiple Purchases or offer direct postage to your customer (invoice will be sent to you not the customer).