We tried to dispatched a perfect order, if upon opening your delivery, you find any item missing or sort from your order, please check all packaging: due to the nature of our business some of our products are very tiny. If you are certain an item is missing then please contact us through www.ebay.co.uk. Please provide full details including the nature of problem, your name and contact details. In order for us to locate your missing item, please contact us within two working days of receiving your delivery.
Gift Wrap, International Delivery & Express Delivery
We are unable to give refund any of the Gift Wrap Cost, International Delivery Charges and Express Delivery Charges once the item has been dispatched.
Colour / Design
Where possible we will try and send specific colours/designs as required. Please email us with your order number or buyer ID and any specific requirements, as soon as the order is placed.
Any items returned as, not collected, refused, not required, unsuitable, not known at this address, incorrect delivery address supplied, will be refunded after deducting a 30% restocking / administration charge. The restocking fee is cover some of the costs, (i.e. packing, posting, picking & checking)
If you wish to return an item.
The item is only eligible for return if its in the exact condition in which it was delivered.
The package must be marked on the outside with the original order number so we can track easily. Provide full details including the item's you wish to return, your name, order number and contact details.
You may be liable for any shipping costs if the item is returned or exchanged due to reasons other than received damage. You can always return items if they are defective.
PLEASE EMAIL UR OR CALL US FOR RETURN ADDRESS.
CALL US ON 07988851226.
We will be happy to issue a refund, for the item once we receive it back. There will be a 30% restocking charge for any items returned.
All shortages, damages and discrepancies have to be notified by email within 7 days of receipt of goods. No claims will be entertained after this time.
For your protection we recommend that you use a recorded-delivery service. This returns policy does not affect your statutory rights.
For questions about a charges that has been made to your credit or debit card or you didn't receive the refunded money. please contact www.ebay.co.uk or www.paypal.co.uk.