Terms
General Terms
and Conditions
PLEASE READ THESE TERMS OF SALE CAREFULLY
BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR
FUTURE REFERENCE
1. Format of the Contract
These terms of sale apply to all goods
supplied by Lotnabox Ltd via EBay and any other website where Lotnabox is represented. The
website is governed by the following terms and conditions; they do not affect
your statutory rights.
Any order placed by you for goods advertised
on our website is an offer by you to purchase the goods selected in your order.
No contract exists between you and us for the sale of any goods until we have
received your order and accepted it (which we may do at our discretion). We will
send you an order acknowledgement shortly after you place your order, notifying
you that we have received your order. This acknowledgement is not notification
that we have accepted your order.
The contract is subject to your right of
cancellation (see condition 5).
We have the right to terminate the contract
if the price of the contract is not received from you in cleared funds.
Lotnabox Ltd may change these terms of sale
without notice to you in relation to future sales.
2. Description and price of
the goods
We have taken care to describe and show
items as accurately as possible. Despite this, slight variations in items may
occur. We provide you with product information on EBay and other sites. If there is anything which you do not understand, or if
you wish to obtain further information, please contact our Customer Services
team on
0800 410 2800
Every effort is made to ensure that prices
shown are accurate at the time of placing your order. If, by mistake, we have
under priced an item we will contact you and offer you the following three
options:
Placing a new order at the correct
price for those goods;
Cancelling the whole of your
order; or
Cancelling your order for the mis-priced
goods and reconfirm your order for the correctly priced goods.
If you do not choose one of the 3 available
options within 14 days, your order will be cancelled or the under priced item
will be removed from your order. If any payment has been made by you, you will
be credited back to your original payment method.
If within 14 days of accepting your order we
discover that all of the goods are unavailable, we will contact you and advise
that we may cancel your order and refund or re-credit you within 7 working days.
The refund will be credited back to your original payment method.
If within 7 days of accepting your order we
discover that some but not all of the goods are unavailable, we will contact you
and offer you the option of canceling the whole order or amending your order to
a substitute alternative. If you do not choose a substitute alternative within
14 days, the unavailable item will be removed from your order and we will
deliver the available goods. If any payment has been made by you, you will be
credited back to your original payment method.
The price of an item does not include the
delivery charge, which will depend on the delivery method you choose and the
specific item offer.
3. Payment
Payment can be made by any of the options
advertised on the item page. Payment shall be due before delivery. If payment
fails your order will be cancelled.
There will be no delivery until clear funds
have been received.
4. Delivery
Delivery will be made to only the address
specified when you complete your order.
Should you want to change the shipping
address after the goods have dispatched from us, we will charge the costs of
re-direction or resending after the item has been returned as necessary. Should
delivery be returned due to an inaccurate address, and the order subsequently
cancelled, we will charge the packing and delivery costs against any refund.
Orders received by us before 1.00pm on a
working day will normally be processed that day and will be delivered as per
your instructions on the order, providing further security checks are not
required and all goods are available. (A working day is any day other than
weekends and Bank or other Public Holidays.)
If your address is deemed invalid, or our
carriers do not recognise it, we will advise you as soon as possible.
If you refuse the delivery of your order for
reasons under the Distance Selling regulations or you fail to take delivery
because you have cancelled your contract under the Distance Selling Regulations,
we will refund or re-credit you within 30 days for any sum that has been paid by
you for the goods. By exercising your right to cancel you are required to return
the goods to Lotnabox. If you fail to return the goods, we reserve the right to
deduct any costs incurred by retrieving the goods from you.
We will make every effort to deliver the
goods as soon as possible after your order has been accepted. However, we will
not be liable for any loss or damage suffered by you through reasonable or
unavoidable delay in delivery.
Upon receipt of your order you may be asked
to sign for the goods received. If the package does not appear to be in good
condition then please refuse the delivery. If you are unable to check the
contents of your delivery then please sign for the parcel as “UNCHECKED”.
Failure to do so may affect any warranty claims that you make thereafter.
Ownership of an item will not pass to you
until we have delivered the item to you (either directly, or by leaving it in a
safe place or with a neighbour). As soon as an item is delivered, the risk of
damage or loss passes to you.
5. Your right of cancellation
You have the right to cancel your contract
with Lotnabox at any time up to 7 working days after you receive the goods, in
line with The Distance Selling Regulations. To cancel your contract in this time
frame you must notify us, preferably by email, but writing or fax to our contact
details at the bottom of the page
Should you wish to cancel your contract
after the goods have been delivered to you, you will be responsible for
returning the goods to us at your own cost unless the goods are faulty or mis-described.
You will be credited for the goods within 30
days of notifying us of the cancellation.
You cannot cancel a contract for computer
software which has been unsealed by you or for consumable goods which, by their
nature, cannot be returned, except where a fault has been discovered that could
not have been identified without unsealing the goods.
6. Refund policy
If you are eligible for a refund, we will
refund you by a reversal of the payment method you used when you originally paid
for your order. Please note: It is your responsibility to notify us of any
changes to your card details i.e. you no longer have that account. Refunds can
take up to 30 days to process.
7. Warranty
All new goods supplied by us have a minimum
12 months warranty period from the date the goods were delivered (unless
otherwise stated and excluding batteries which carry a 6 month warranty). This
warranty does not affect your statutory rights as a consumer. If new goods
develop a defect during the 12 month warranty period, contact us
Click here for contact details
Please note that the warranty does not cover
you for any defects in the goods arising from fair wear and tear, willful
damage, accident, negligence by you or any third party, use otherwise than in
accordance with its intended use, failure to follow the manufacturer’s or
Supplier’s instructions, or any alteration or repair carried out without our
prior written approval.
7.1 Faulty Product
If you receive goods that are faulty or
incomplete on arrival you must notify us within 7 working days of receipt. You
must contact us for a return label or collection request. Contact
If the goods are more than 7 working days,
but less than 30 days old you have the option of a refund or direct replacement
by returning them at your own expense.
We will test the product for the fault, and
if verified we will:
Try to repair the item
If we are unable to repair we will
replace with the same item or nearest better equivalent.
If we are unable to replace we
will issue a refund for the original and postage cost.
If the goods you have returned are not found
faulty, we will quote for repair, and you have the option of them being returned
to you at your cost.
7.2 Products Dead On Arrival
Goods that do not work upon arrival must be
notified to us within 7 working days, and we will arrange freepost return labels
or collection as appropriate.
Click here for contact details The goods should be returned to us in line
with our returns instructions. Please
click here. You may return the item without using our labels at your own
expense.
Once we have received the goods, and the
fault verified we will either:
Replace with the same item, or, if
unavailable nearest better replacement
Refund including original delivery
costs
If the goods are not found faulty, they will
be returned to you at your cost.
7.3 Products Damaged On
Arrival
If you receiving a damaged product you
should notify within 7 working days
Click here for contact details
The goods should be returned to us in line
with our returns instructions. Please
click here for Returns information. You may return the goods without using
our labels at your own expense.
Once we have received the goods, and the
fault verified we will either:
Replace with the same item
Refund including original delivery
costs
If the goods you have returned are not found
faulty by out trained technicians the goods will be returned to you at your
cost, plus the collection costs.
7.4 Wrong Item Delivered
If, by mistake we supply you with the
incorrect item you must notify us within 7 working days.
Click here for contact details The goods should be returned to us in line
with our returns instructions, please
click here You may return the item without using our labels at your own
expense.
Once we have confirmed the item it is
incorrect, we will either:
Replace with the correct item
Refund including original delivery
costs
7.5 Item not Required
If you wish to return and unwanted product
in line with The Distance Selling Regulation you must notify us in writing
within 7 working days of receiving the product.
Click here for contact details
The product should be returned to us in line
with our returns instructions, please
click here
You will be responsible for returning the
goods to us at your own cost; and we will refund you within 30 days of notifying
us of the cancellation.
You cannot cancel a contract for computer
software which has been unsealed by you or for consumable goods which, by their
nature, cannot be returned, except where a fault has been discovered that could
not have been identified without unsealing the goods.
7.6 Extra Items Delivered
If, by mistake we supply you with extra
items you must notify us immediately. Goods should be returned to us in line
with the returns instructions, please
click here
If you do not adhere to this procedure and
are found to be in possession of goods that you have not paid for, you will be
charged for the goods.
7.7 Ex. display stock, Grade
A, Grade B and Used stock
Wherever possible, previously used goods
will be highlighted as being so, on the website at the time you place your
order. All Used Goods supplied by us are warranted free from defects for 90 days
from the date of supply (unless otherwise stated). Grade B stock carries a 30
day warranty. This warranty does not affect your statutory rights as a consumer.
If Used Goods develop a defect during the 90 day warranty period, you should
follow our returns instructions
click here In the event of a valid claim for a defect in the Used Goods is
made, we will either:
Replace the Used Goods if
available.
Repair the Used Goods.
Refund or re-credit you the sum
you have paid for the Used Goods within 30 days of the date that the relevant
Used Good(s) are returned in accordance with the Returns instructions.
click here
9. Limitation of Liability
Lotnabox will not be liable to you for any
loss or damage in circumstances where:
- There is
no breach of a legal duty owed to you by the Supplier or by its employees or
agents;
- Such loss
or damage is not a reasonably foreseeable result of any such breach;
- Any
increase in loss or damage resulting from breach by you of any term of this
contract.
Nothing in these conditions excludes or
limits the liability of Lotnabox for death or personal injury caused by our
negligence or fraudulent misrepresentation.
10. Data Protection
Lotnabox will take all reasonable
precautions to keep the details of your order and payment secure but unless
Lotnabox is negligent, we will not be liable for unauthorised access to
information supplied by you.
11. Images
Product images are for illustrative purposes
only and may differ from the actual product.
12. Governing Law and
Jurisdiction
These terms of sale and the supply of the
goods will be subject to English law and the English courts will have
jurisdiction in respect of any dispute arising from the contract.
13. Price Comparison
Information
Price comparison information is derived
from lists and software owned by third parties. Information provided is
regularly checked and understood to be correct. It is to enhance your shopping
experience and Lotnabox accepts no responsibility for incorrect or incomplete
information.
Lotnabox does not warrant that product
descriptions, pricing, editorial commentary or any other content displayed by it
and derived form the price comparison lists and software is accurate, complete,
reliable, current or error-free.
.
14. Disclaimer:
Although all attempts are made to provide
accurate, current and reliable information, you should recognise the possibility
that errors may exist in the information available on this Web site. Lotnabox
Ltd expressly denies any warranty of the accuracy, reliability, or timeliness of
any information made available on this Web site, and shall not be held liable
for any losses caused by reliance upon the accuracy, reliability, or timeliness
of the information. A person who relies upon information made available on this
Web site does so at the person’s own risk.
Before following any advice or installing
any software or hardware recommended or mentioned on this site, you are strongly
encouraged to do a full backup of your data and system. Lotnabox Ltd shall under
no circumstances be responsible for data loss or system failure.
Services and products advertised on this
site may be modified or discontinued without prior notice. Prices for services
or products are subject to change without prior notice.
All returns
must be properly packaged to ensure safe delivery to us, together with order
reference information, and the reason for return. Whether or not you are using
our freepost return labels, it is your responsibility to obtain proof of
posting, which will not be regarded as proof of delivery without tracking and
insurance as necessary. For large items over 5kg, we can arrange insured
collection, which will be charged at cost as appropriate.
Lotnabox Ltd
PO Box 1180
Bristol BS39 4AF
Freephone Telephone Numbers:
Sales: 0800 410 2800
Service
0176 149 0826
Fax: 0800 410 2806
Email:
sales@lotnabox.com
service@lotnabox.com
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