This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
Details about Bisley 2 drawer filing cabinet classic front BS2C foolscap 162 white
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
REFUNDS & RETURNS
At bisleydirect, we advise that there are restrictions on some returns and that they may be chargeable, so please ensure that you read these conditions. Updated June 2013.
In the unlikely event that you need to return any item, please follow the instructions below:
To return a damaged item simply contact bisleydirect and we will be happy to help.
Please ensure that you quote:
Your delivery note number or customer reference number (from your invoice).
Damaged items should be refused. If you keep a damaged item, the delivery note must clearly state that an item is damaged. bisleydirect will not accept any liability for damage notified if the delivery note is signed for as undamaged. The delivery service will unwrap the product for inspection and it is the customer's responsibility to check the product before the delivery team depart. We resolve these issues quickly.
If you sign for the product and do not check it, then a claim will not be considered for damage.
Damages must be notified to bisleydirect within 2 days of receipt, our delivery teams are very good and help check product (except small courier items and accessories).
For items that you do not want ( and we do have longer lead times which allows you to change your mind up to 7 days after you have made the initial order)
Please note the cost of returning unwanted stocked products will be deducted from any credit raised. This is normally £55.00 for cabinets and £70.00 for cupboards.
Items that are bought, but are too large to deliver cannot be refunded as the onus is on the customer to verify the products will fit into the place of use. All products have dimensions on the relevant page, so please check before ordering or phone us for advice.
Made to order items cannot be returned unless agreed in writing by bisleydirect. We deliver newly made products. The items labelled with lead times of 15-28 days are not stock items, they are made to order. We are an independent e-tailer and not the manufacturer.
Please note a made to order item has a delivery lead time of 15 days or more. Due to the huge range of products available from the manufacturer most coloured products are made to order.
Keys are none refundable,
Accessories are none refundable, please check with us when ordering shelves or internal accessories for cabinets and cupboards.
Should you wish to cancel your order we will of course try and help.
For single items
For Products stocked we can cancel orders 48 hours before delivery
For Stocked items that are cancelled on the day or day before delivery there will be a delivery charge applied for cancelling of £55.00
You can cancel made to order items within 7 days of the initial order date with no charge.
For made to order items (none stocked items that have a 15-28 day lead time) there will be a cancellation charge of 50% of the value of the item 7 -14 days after the initial order date (this allows for a cooling off period for the customer)
For cancellations 15 days or more from order date there will be a cancellation charge of 70% of the order value.
For Orders over 3 units
Cancellation will incur 75% of the invoice cost.
We will advise the collection company to collect the items at a time agreed by both parties within 5-7 days of notification.
The collection company will wrap the product for safe transit if the item was delivered and packaging removed.
Please ensure the unit is clean and undamaged and that any paperwork is attached (so we can trace your return).
Do not post it to us as this may invalidate your refund.
Units must be returned in a saleable condition (we do not sell these on again but need to make sure that items are in good condition).
Returns after 14 days
Items cannot be returned after 14 days.
European Law - Your statutory rights
At bisleydirect we want you to be happy with every purchase you make. However, we do anticipate that you may wish to return an item. For this reason we offer a fourteen (14) day returns policy for stock items.
By law, customers in the European Union have the right to withdraw from the purchase of an item within seven (7) working days after the date the item is delivered less any notified costs and for made to order items we advise that 75% of the product cost will be retained.
Therefore if you do wish to return an item you must inform us within fourteen (14) working days starting with the day on which they are delivered. You must ensure that you take reasonable care of the goods and return them to us at your cost. We will refund the money as soon as possible and at the latest within 30 (thirty) days of receiving written notice of your decision to cancel.