The team at UK Bikestore are dedicated to your total satisfaction. We are all cycling enthusiasts ourselves and work hard to provide the level of service we would expect ourselves from a quality retailer. We know what it is like to work hard to enjoy our sport and to that end do everything we can to make sure you receive what you want when you want.
If you have any suggestions or comments about our catalogue on the web or our service, please email us at firstname.lastname@example.org or telephone us on 02392 528 932
Payment for Ebay listings is accepted by Paypal only. If you wish to use any other payment method such as a credit or debit card please order off our own website.
Orders are normally dispatched the same day if placed before 3pm Monday-Friday. Standard shipping is by royal mail 1st class post which normally arrives in 1-2 days. Express shipping is by interlink which is guaranteed next day and they will text/email you a 1 hour delivery slot for the day it is being delivered.
All of our products come with a 10 day returns policy. If you change your mind and don't require the item(s) you have ordered, please return them to us, unused in their original wrapping & in a re-saleable condition within 10 days of receipt. A refund will normally be given within 10 days of us receiving the returned goods although this may take a little longer in high season when we are exceptionally busy. If you are returning an item, the costs incurred in sending it back to us are the responsibility of the customer and we also advise that proof of postage is obtained as we cannot be liable for items lost in transit. We also reserve the right to charge for the postage costs of sending out replacement or exchange items back out to you.
All the products in our catalogue are sourced from official importers / distributor / suppliers and are covered by the normal manufacturer's or supplier's guarantee applicable to each product - this is at least 1 year from the date of purchase.
If you are returning goods, please enclose the Returns form you received with your original receipt or enclose a full covering letter so we know who it has come from, and what the problem is.