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Seller assumes all responsibility for this listing.
Business seller information
Unit 3 Vitrage Technical Park 27 Witney Road
Nuffield Industrial Estate Poole
Return policy details
If you wish to return goods to us, you may do so without giving us prior notice. Please include a covering note including the following information:
* Your name
* Your address, including postcode
* Contact telephone number
* Details of the items being returned
* State whether you're need a Refund or Replacement
* Reason for return
* If you require a replacement, please state which item and size you need
* Any special delivery requirements that need to be added to the label (for example, OK to leave with a neighbour etc)
There is no time limit to return your goods, all we ask is that they are returned unused and in their original packaging. Please ensure that any returned goods are well packaged, as any damaged goods cannot be refunded.
The easiest way to return an item to Rawk is via the Post Office using one of their recommended parcel services. Please allow 2 to 3 working days for your goods to be returned to us via the Post Office. As soon as we receive the goods we will endeavour to process your request, for either a refund or replacement, as quickly as possible. In some cases this may take a few days and we will let you know as soon as any refund has been processed.
If you are returning an item because of an error on our part, or because it has a manufacturing fault, we will be more than happy to refund your postage costs. If however you are returning unwanted goods or need to exchange for a different size/design, we're afraid that you will be responsible for the cost of returning the parcel. Any goods returned which are in used condition will only have a refund if they have a manufacturing defect.
This does not affect your statutory rights.
All items need to be returned to:
Vitrage Technical Park
27 Witney Road
Nuffield Industrial Estate
Please note that for international returns you will be responsible for the cost of returning any item that is not suitable, plus any additional delivery costs for exchanged items.