We want you to be happy every time you shop with us! We do not sell counterfeit, copies or seconds of any products so you can buy with confidence. As an UK VAT registered company, we are offering 7 days hassle free return policy for all EU customers. Our 7-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us provided… •It to us in its original condition unopened unused & complete with all packaging and seals intact and all fittings and guarantees enclosed within 7 days of the date you received the item and we will issue a full refund for the price you paid for the item excluding Postage and Packing charge incurred by us •We cannot accept any opened product unless it is faulty •We will send you a request to cancel the eBay transaction. If the buyer does not cancel the eBay transaction a restocking fee of 15% of the invoice value with a minimum of £3.00 will be deducted from the refund. •We can only refund or replace items we actually receive. To ensure receipt please return the item by a SIGNED FOR service, this will provide you with a proof of receipt by us. •Please ensure that the product is securely packed and includes a copy of the invoice, your eBay user ID, Date of purchase and reason for return otherwise your refund could be delayed. •The original shipping and packing cost cannot be refunded and customer needs to pay for the cost of returning items in any event. •For faulty products, which are returned with all accessories, instructions etc. and where we verify a fault we will either send a replacement or full refund will be given. The refund will be processed within 7 working days after returned item is received, and the refund will be made in the same way as the original payment. Any problems and concerns, please feel free to contact us via eBay messages. We will endeavor to respond as soon as we can.