Distance selling The following regulations apply to mail order consumers as defined in the Consumer Protection (Distance Selling) Regulations 2000. The consumer shall have the right to cancel a contract in writing by fax or email within seven working days from the day after the date of delivery of the goods by the company to the consumer. If a consumer exercises his/her right to cancel a contract, JB`s Music Store shall, in accordance with the Regulations, reimburse any payment (and delivery charge) made by the consumer within 30 days from the day on which they give such notice of cancellation, provided that the consumer; * takes reasonable care of the goods either prior to cancellation of the contract or, following cancellation and while the goods remain in the possession of the consumer. A consumer shall be deemed not to have taken reasonable care of the goods if such goods are not kept packed in their original box, with all accessories, manuals and cables and the internal or external packaging is defaced or damaged in any way, and; * the goods are either marked, damaged or not in the same condition in which they were sold. The consumer is responsible for the cost of returning any unwanted items, or will be responsible for the direct cost of collection of such items. If the consumer fails to return the goods where he has agreed to do so, then the consumer may be charged by JB's Music Store for the cost of collection. We reserve the right to deduct this amount from any refund given. The above regulations do no not apply where goods are made to a customer's specifications or clearly personalised.