All our items are genuine and licensed products. Where required by legislation or supplier chain store items will be de-labelled.
If possible please pay within 48 hours after purchasing. If you need longer to make your payment please contact us. We prefer payment by Paypal but also accept payment by cheque or postal order. Please contact us if you would like to pay by cheque or postal order and we will send further instructions. Please also be aware that items will not be despatched until cheques or e-cheques are cleared. We will only despatch when funds are confirmed as cleared.
If you wish to contact us regarding your order, please do so through 'Contact Seller' on Ebay, rather than on your order or by email. Messages left on orders or emailed directly may be missed. We do not accept responsibility for instructions missed, which are sent to email or left on orders and are not picked up before despatch.
Despatching Your Item
We despatch every weekday and usually but not guaranteed before 9.30am on Saturdays. We despatch within 24 hours and items ordered before 3pm are usually (but not always) despatched same day. Unless stated Standard domestic postage is by Second Class Royal Mail Large Letter or Package. Royal Mail First Class Post is usually offered at a small additional cost. We also offer Recorded Delivery and Special Delivery Next Day (before 1pm), if you need your item quickly. If you require a different post option that we don’t offer on our listing please contact us and we will arrange it for you. We will always work with you to get your item to you by your required date, if at all possible.
Please note that we always despatch quickly but once your item is posted, it is in the hands of Royal Mail and we have no control over delivery times. Please bear this in mind if you contact us about a missing item and also when you leave feedback. Please be aware that the date on our postage stamps is the expiry date for the stamp which is in fact the day after it was printed. Certificate of posting is always obtained for untracked mail.
Below are expected delivery times as given by Royal Mail. Please note that these are only estimates and while the majority of mail is delivered within these times Royal Mail require 15 working days (not Saturday or Sunday) for domestic mail and 25 working days for international mail before items can be considered undelivered. We will not refund or exchange until after these deadlines have passed except in special circumstances, where we may make special arrangements with the customer. We will always work with you to try to get your item to you in time for any specific event (eg Halloween, Easter, Christmas). Royal Mail successfully deliver 99% of all mail correctly. We will try to give you information regarding any delivery issues that are known to Royal Mail, in our shop pages. In the unlikely event that your item is undelivered please ‘contact us’ to let us know.
Estimated Delivery Times
Sellers Standard 2nd Class Domestic: 3+ days
1st Class Domestic: 1-2 days
International Airmail : The day after you’ve posted your mail, it usually takes three more days to reach Western Europe, five days to Eastern Europe and seven days to the rest of the world. (Royal Mail Website).
In addition to domestic destinations we also despatch by Royal Mail Airmail within Europe and to selected destinations worldwide. We are happy to despatch to worldwide but to some parts of the world we will only despatch using tracked services. Please contact us is your destination is not available on our listing. We will always try to arrange delivery to your destination.
Returns & Refunds
Please select your size carefully, we will give details about sizing but if you require more information please contact us, we are happy to provide as much information as we are able to. If however your item does not fit or is unsuitable in any way, please either contact us and arrange to return the item, or use the Ebay resolution centre to arrange the return. Unless the item is faulty you will be expected to pay the postage cost for returning the item to us and on some items the postage for despatching the replacement item. If you require an exchange please contact us first. On receipt of the item returned in perfect condition we despatch a replacement item or process a refund as your preference. Please note that for refunds, except on the unusual occasion that an item is found to be faulty, a re-stocking fee equivalent to the original cost of postage will be deducted from refunds for items despatched with free postage.
Ebay feedback is designed to give buyers a fair and balanced assessment of how suppliers perform. Before leaving feedback we ask you to consider if we, as a supplier, have done everything we can to meet your expectations. If you have had any issues? Have you given us the opportunity to resolve them? Have we attempted to resolve them? Have we responded quickly and offered solutions? Your satisfaction is important to us, if you have any issues when you receive your item, please contact us rather than leaving negative or neutral feedback and we will do everything we can to resolve them. We ask that you base your feedback on our performance as a seller and not on the performance of Royal Mail or other carrier.
We are committed to the highest level of customer care and will do our utmost to resolve any problems or difficulties.
We are happy to give multiple item postage discounts where savings are possible by combining items. This is not always possible, quite often it is cheaper to send small items separately than to combine them. Any discounts given will be by Paypal upon request. Please contact me if you require a quote.
We have many other items for sale that you may be interested in.