Returned items must be sent insured as items damaged on return will not be refunded by us. Items must be returned in original packaging or we will charge a restocking fee of 20% of the order value. All postage costs are the responsibility of the buyer
If you change your mind, you can return your purchase in its original condition within 14 days to us for a full refund (minus any costs incurred for the initial dispatch and returning of the order); this excludes special orders, providing the item is not damaged or missing it's original packaging. In the unlikely event that you have to return any goods, in the first instance please email through our contact page on www.masimpsons,com or phone 01569 766264. Your email should state your full name and address, your telephone number, the order number and full details of any issue(s). This ensures that we both have a record of events. We will respond to your email usually by return and do our best to resolve any problems. If any item has been damaged in transit, you are required to notify us within 24hours of delivery. If any item needs to be returned, we will give you clear instructions and, should we agree we will replace the item.
Non-returnable products include:
Special orders / made to order products
Harmonicas or other wind instruments.
First of all, don't worry! All our orders are pre-checked where possible,excludes harmonicas, and are well packaged before dispatch (like you, we don't want items turning up marked and damaged). However, if items do turn up damaged, you must inform us within 24 hours of receipt. We will collect the large items from you or ask you to return smaller ones and replace the goods with no cost to you. Alternatively, we will refund your order in full if the goods are no longer available, after we have inspected the returned item. Just call 01569 766264 to arrange. Please note that we cannot be held responsible for damages reported after 24 hrs of receipt and items returned without the original protective packaging or superior packaging.
Items returned with out their original manufacturers packaging, or with obvious buyer damge will be subject to a 20% restocking fee.