Shipment and extended area fee
Free postage to UK.
We charge GBP15 for the postage of the first buy it now and bidding parcel to Ireland, half price for the second and the rest one. Buy more, save more.
Extended area fee For these postal codes (BT, IM, GY, JE, PA33, TR21,TR22, TR23, TR24 and TR25 ) will be charged EXTRA 15GBP for extended area fee.
SHIPPING & HANDLING
Confirmed address before sending, Shipment is only sent to paypal confirmed address if you paid via paypal. If you paid by other payment methods, please confirm your address to us before we sent it out.
ONCE we send out, You do NOT reroute, You do NOT hold for pickup, NO address corrections, If delivery CANNOT be made to the named recipient and named address on the original shipping document after 2 attempts, courier will immediately return package to us. We won't send the item to you again before you clear all the return and resend postage cost.
That is the policy of the courier company, hope buyers can understand.
(For Ireland customer, please provide your PHONE NO. for smooth shipment.)
No pick up service!
We send the item out to you within 24 working hours if your score more than 50 and with confirmed shipping address.
We will access your account information if you have unconfirmed shipping address, we have the right to unaccepted your payment.
We won't send the items to PO Box or address that different to your paypal address.
We have HSBC bank account in UK. Mail us for more information if you want to bank in.
We will send the payment instructions to buyer within 24 hours after order received.
Buyers should complete the payment within 7 business days after placing order, otherwise, we will cancel the order if buyer fails to do that.
We will report to eBay as an unpaid item.
We do NOT accept cash or any kinds of bank check or money order, please DO NOT send to us. Otherwise, we will charge GBP10 for resending the payment back to your place by registered air mail. PLEASE DO NOT send to us.
One Year Guarantee
We provide one year warranty for all our products from the date of purchase. Please kindly fill the online warranty card after you receive the product.
Our technician will examine the items carefully before sending out. If you receive a defective product, please keep it in original condition and email to notify us immediately. We will provide technical support or arrange return for you.
1. if receive and report defective item within 14 days, we will offer exchange for a new product.
2. if receive and report defective item in 15 days to warranty period, we offer free maintenance service.
Attention: Customer is responsible for the return shipping fee; we will pay for sending the item back to customer. However, we will NOT be responsible for installing or uninstalling.
1. If any item purchased from us fails to meet your expectation. Please inform us within 14 days. It may be refunded as described below; the merchandise must be 100% complete, in the same condition as when sold, and in the original packaging as provided by us.
Please note that buyer is responsible for return shipping;
The amount of refund will be subtracted the original shipping cost and 10 % of administration fee (handling charges.)
No refund or exchange will be accepted after 14 days if the item is non-defective.
2. we suggest that ask professional to install products and contact us when installing issue happened. There are many issues are resulted from installing and operating inappropriately. Please identify the issue before you return. We do not offer refund, exchange, and shipping, if the technician confirms the product is non-defective.
Attention: Customer is responsible for the 2-way shipping costs. We will not be responsible for installing or uninstalling.
Damage or missing components
Our products are all brand new and inspected carefully before sending out. Please check the package before the courier leaves.
If you receive a broken item or missing part, please keep the original package and email the photos & your contact number to us within 5 days.
If products possibly damage during delivery, customers have to report in 5 days with your contact number and photo showing damage. Meanwhile, it may take about 15 days for the shipping company to investigate the case, thanks for your understanding.
The situation below does NOT meet the warranty policy requirements.
1. Install and operate products inappropriately.
2. warranty seal is removed or damaged
3. Product is opened or repaired by unauthorized person
Should you have any questions, please feel free to send email to us.
Our customer service team will serve you 5 days a week (from Monday to Friday).
We will try to answer your mail within 24 working hours.
We are closed on Saturday, Sunday and public holidays.
But we will handle your case within 1 business day after payment confirmation as well as you have confirmed address.
WHY BUY FROM US
All our products including all government requested licensed, is saved, legal and completed all tax.
You buy from us have one year guarantee and we has authorized a professional repaired centre for our testing and repairing service.
Professional customer service team will answer your email within 24 working hours.
GUARANTEED ALL Brand New Products are sold in our site. Certified technicians test all the items before sending to you.
If you have any questions, please feel free to contact us