CACI Amino-Lift Peptide Complex Face Skincare Intensive

Returns & Problems with your order

Returns

Our returns period is 30days, providing we receive the item un-opened and in a re-sellable condition we will give you a full refund.

When returning the item please post to the from address at the top of the invoice, please also include a copy of the invoice or a note which quotes your order no. so we know who the item is from.

I have received the wrong product, what do I do?

We hope that you never experience this, however although we check every order sent mistakes can still happen.

In this case please consider whether you would like to keep the incorrect item, if you would like to keep the incorrect item and also receive the correct item please contact us and we will be able to address the issue for you, (this saves you having to return the item.)

If the item received is of no use and you would like to return for the correct item then please send the incorrect item back to us by 2^nd Class post, on receipt we will send the correct item to you and refund the 2^nd Class postage costs.

My order has arrived Damaged, what do i do?

With Damage we need to deal with each case individually, please contact us via help@hairskinbeauty.com

Has my order been dispatched?

We will send you messages/emails at several stages through the whole buying process so you know exactly where your order is. We will notify you once the payment has been confirmed and then also when the item is in the packing department and ready to leave us.

When will I receive my order?

Most of our orders arrive within 3-6 working days, even sooner if you have opted for Express delivery. Please note that if you select free shipping the order will be sent by Royal Mail, please allow up to 14 working days for UK Royal Mail deliveries.

I have not received my order?

On the odd occasion we do experience delays with the Royal Mail and orders can arrive later than expected. For this we sincerely apologise, we understand how frustrating it is.

Before you contact us to report a delay with your order please check that the payment has been confirmed and check your messages/emails to ensure we haven’t contacted you prior.

Royal Mail:

Standard UK Deliveries – 3-6 working days.

European Airmail – 5-8 working days.

International – 7-10 working days.

If you order has not arrived within the estimated timescales above, before contacting us, please contact your Local Post Office/Collection Depot as calling cards are not always left. Please visit www.royalmail.com or call 08457 740740.

If the Royal Mail are unable to advise you of your parcels location we need to allow a defined period before we can consider the parcel lost.

All Deliveries – A further 8 working days past the last estimated arrival date.

Finally, if the item has still not arrived by this date please contact us. We will take the matter further with Royal Mail and replace your order.

Express Deliveries

Express deliveries are sent via Parcelforce. If you have any problems please contact us and we can track the parcel location for you.

Please note that although the delivery service is next day, we cannot guarantee that we can send the item the same day.

How are my goods packaged?

As a company we try to be as environmentally friendly as possible. We try to use recycled materials where we can, so if your order turns up in a odd box don’t be alarmed this is just us re-using boxes we have acquired. Most orders will be packaged in a small box or parcel bag. We will pad the item with recycled shredded paper / Bubble wrap etc to keep the item in perfect condition for you.

Will I be charged customs or import tax?

All our prices are inclusive of VAT at the current rate. Countries outside of the UK may have additional charges which will need to be applied upon entry to the country, these are the responsibility of the recipient. We have no control over these charges and are unaware of the value, please check with your local customs office for more information. We are not able to mark orders as a lower value to avoid customs task, this is illegal.

Returns & Problems with your order

Returns

Our returns period is 30days, providing we receive the item un-opened and in a re-sellable condition we will give you a full refund.

When returning the item please post to the from address at the top of the invoice, please also include a copy of the invoice or a note which quotes your order no. so we know who the item is from.

I have receieved the wrong product, what do I do?

We hope that you never experience this, however although we check every order sent mistakes can still happen.

In this case please consider whether you would like to keep the incorrect item, if you would like to keep the incorrect item and also receive the correct item please contact us and we will be able to address the issue for you, (this saves you having to return the item.)

If the item received is of no use and you would like to return for the correct item then please send the incorrect item back to us by 2^nd Class post, on receipt we will send the correct item to you and refund the 2^nd Class postage costs.

My order has arrived Damaged, what do i do?

With Damage we need to deal with each case individually, please contact us via help@hairskinbeauty.com