We will happily accept the return of your purchase under the following circumstances.
1. We offer a full refund or exchange (subject to stock availability) for 'Buy It Now' units purchased in our eBay store, providing they are returned complete with packaging/accessories and in an 'as new' condition within 14 days of purchase. We will only issue refunds to the original Paypal account.
1a. The cost of the return delivery charge under these circumstances is to be paid directly by the customer.
1b. The item must be returned via a trackable method i.e. Royal Mail special delivery etc.
1c. We reserve the right to charge a handling fee for any returned item which does not comply with the above conditions.
2. Should any unit arrive faulty or damaged in transit; we will happily exchange this for a replacement unit or issue you with a full refund or credit as soon as possible.
3. Items which develop a fault within 30 Days of Delivery will be collected for a full refund or exchanged free of charge (subject to stock availability).
4. Items which develop a fault after 30 days will be collected, repaired and returned free of charge for the remainder of the 12 month warranty.
5. If the item is covered by our "5 Year Supercare" extended warranty - we will happily collect the unit free of charge for a free speedy repair for 5 years from the date of purchase.
6. If the unit is covered by our "5 Year TV Guarantee" extended warranty - we'll pick it up from your home and return it as soon as it is ready.
7. Extended warranties may only be taken out within 30 days of purchasing the unit to be covered
All items (excluding wearable parts) are guaranteed for a full 12 months for domestic use. Obviously we can't be expected to guarantee against misuse (i.e. coffee spilt inside, blown speakers etc.), excessive wear and tear (i.e. commercial use),loss of data stored on any form of writeable/ rewriteable media/ hard drive devices, dead pixels of an amount not covered by the manufacturer's specifications or normal wear and tear. Please note that if repairs are done other than by ourselves or authorised agents our guarantee can't apply. This guarantee is naturally in addition to your statutory rights. After the guarantee has expired we will still endeavour to help with any servicing your equipment may require however this may incur an additional cost.
Should you wish to use the service mentioned above please contact our after sales department via the eBay message centre, email us at firstname.lastname@example.org or call us on 0161 688 1532.
In partnership with Servicecare support services.