If in the very unlikely event you have a problem or your require more information on any of 170+ listings, use eBay message or ;;;;;;;; [ANOTHER STONKING BUY SOMEONE'S LOSS IS YOUR GAIN] email@example.com TEL
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and dimensions of products. We have made every effort to display the
colours,specifications and dimensions of items on the listing as
accurately as possible. The colours you see will depend on the
resolution of your monitor, we cannot guarantee that your monitor's
display of any colour will reflect accurately the colour of the item
delivered. We may from time to time vary the dimensions ,specifications
and quantities of items displayed on our listing without prior notice
CHECKOUT & PAYMENT
Please send payment within 5 days of purchase or auction end, or contact us if you need longer to pay.
purchasing multiple items it is easier to add all the items you want to
the shopping basket within ebay and checkout in one go. Any offers or
discounts are then automatically applied at checkout.
you do wish to purchase items individually then please pay for all
items at the same time when you have completed your shopping so any
discounts are processed correctly. If unsure then please wait for a
final invoice from us before sending payment. Any problems just let us
POSTAGE & DISPATCH
are dispatched promptly and you will receive an automated email from
ebay when we mark your order as 'dispatched'. Postage will be combined
whenever possible or if not possible we will find the best option
available. Combined costs are automatically calculated at checkout. For
larger orders please contact us for a final discounted postage cost or
wait for us to send your invoice via ebay. Larger items will be
dispatched via ParcelForce or other courier ,tracking number will be
displayed on purchase order
Most of our
listing are with FREE UK postage option on a listing, this is for
economy postage which is estimated to take about 4 working days,
although we are unable to guarantee the exact speed of a delivery
service or that of your own country for overseas buyers. If you do need
your item more quickly, then please choose a faster postage option at
checkout. Where there is a postage cost on a listing, this is a
'postage and packing' fee and may in some instances include the actual
postage cost and a small amount towards the packing cost.
will ship on confirmed address on your Pay pal Transaction Details. If
you would like to receive your item at another address ,please let us
know via e bay message before purchase.
HAVE A PROBLEM?
you have a problem or fault with your purchase please get in touch as
soon as you can. The sooner we know about it the sooner we can put it
right. TEL 01287 644444.
contact us within 14 days after receiving item . If you return item
without contacting us ,we are under no obligation to refund .The buyer needs to pay for return shipping charges. We will reimburse return postage cost if it item is faulty
ITEMS LOST OR DAMAGED IN THE POST
don’t panic, items are very rarely lost or damaged in transit but as
with everything there are exceptions to the rule and here’s what you
need to do.
carriers manifest be sure to qualify your signature and carefully add
detail to explain the problem :; "DAMAGED" "CRUSHED" "WET" "OPEN" as
Once you have
signed received in good condition [this is most likely printed/embedded
on the manifest ]there is NO possibility of making a claim . In this
case you MUST cross out :Good Condition" .
ITEM NOT ARRIVED
if your item hasn't arrived please check with your local Post
Office/inquiry/collection office that your postman hasn't tried to
deliver while you were out, it could be awaiting collection or you can
re-arrange delivery for a day you are in. We often receive parcels
returned as 'not collected' a few weeks after queries about non-receipt
so please do check. If your postman has tried to deliver your item it
will be held for 18 days at your local collection office before being
returned to us. Should your local office be unable to trace your parcel
then contact us and we will do the rest. A replacement item will then
be sent to you.
You can get details of your local Delivery or
Inquiry Office by phoning Royal Mail's dedicated Delivery Office
information line on 0845 6050767. This automated service will give you
the address and opening hours of your nearest Delivery Office or Inquiry
Royal Mail considers an item lost 15 days after the
dispatch date within the UK (25 days for overseas post) at which time a
claim for loss can be initiated with Royal Mail. Where an alternative
arrangement has been agreed and a longer or slower delivery service has
been used, it will then be necessary to wait the maximum length of time
for that service prior to making a claim.
We do take missing
items seriously and all instances of items that fail to arrive are
reported to Royal Mail to help them improve their service to customers
and identify any problem areas in the service/network and to monitor
areas where possible theft/fraud is being committed. Royal Mail may also
wish to contact you regarding the loss.
ITEM HAS ARRIVED DAMAGED
is no need to return the damaged item. Please don't throw the item or
its packaging away, contact us immediately with details and photographs
and we will do the rest. Where possible we will replace it or if that’s
not possible, we will issue a refund. Please hold on to the item along
with its packaging for 28 days as Royal Mail may ask to see them.
We don't expect each feedback to be like this one:
" That's it ! I'm in LOVE!!! I read all the feedbacks before buying my pillow and I thought people where exaggerating but.. So
I bought the pillow,which I LOVE because it is made in England and it's
organic..After one night only, I woke up with no spasm in
my neck and shoulders and that for the first time in months! My life
has changed within a night! I have found the one...I'm in LOVE .." G, 4
Pillows-better than tempur" from Harry Jenkins, Bradford-on-Avon .."The
best pillow ever, and the best service" Gunnar Hoyland from Norway.
..but a few words reflecting your buying experience will be appreciated
best endeavours are centred around providing our valued customers with 5
star products and 5 star service. In over 95% of customer
dissatisfaction it is delayed deliveries which are out of our control.
Please be patient and bear this in mind. Royal mail ,if a parcel won't
go through your letter box ,will often leave your items at the nearest
post office for collection