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According to Distance Selling Regulations consumers who purchase items from a business seller over the internet, where there is no face-to-face contact between the seller and the buyer before the contract is made, generally have the right to cancel their purchase within 7 working days (starting the day after the item is received)in order to do this the item must be unused and in the original packaging. Some items are excluded from the right of cancellation (sometimes referred to as the right of withdrawal). Please note that computer software falls under the right of withdrawl, and can not be returned, as do new mobile phones and computer systems that have been swithched on and used, we also can not personally cover computer systems for software faults that may occur, the dell 1 year warranty is for hardware only, However most systems do carry a 30 day software support warranty from Dell (30 days from the start of the warranty which will be on each listing page) Business sellers are obliged to inform consumers about their right of withdrawal before the purchase. Private sellers may voluntarily offer returns. The Distance Selling Regulations usually cover sales made over the internet, including:- Buy It Now listings on eBay.co.uk- Second Chance Offers on eBay.co.uk The UK Distance Selling Regulations do not apply to eBay auction format listings on eBay.co.uk. Please see our terms and conditions for any computer faults which occur outside the 7 day right of cancellation. Business Users may only reject items if found to be not as described band must provide written notice to us within 7 days after delivery, otherwise they shall be deemed to have accepted the Products. Business to business sales are not covered by the distance selling regulations or consumer protection so do not have the same 7 day return rights as standard consumers under UK law.