*****LOST ITEMS*****: Lost item refund will only be issued once the post office has issued us a refund. Please report to us if an item has not arrived within 7 days of our dispatch notice from ebay. ***Refunds*** Full refund of the cost of the goods will be given upon the below conditions (please see returns policy) being met and the refund authorised only after a full inspection of the goods by our Returns department who will check if all the correct products have been returned and their condition. 1. If the goods returned are complete and unused including all accessories and in a re-sellable condition: You will be refunded the full invoice amount less the delivery charge. 2. If the goods returned are complete and unused but with accessories missing: You will be refunded the full invoice price, less the cost of collection and cost of missing accessories. 3. If the goods returned are not in a re-sellable condition: We will not accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to your account. It is your responsibility to return the unwanted items at your expense and risk. Returns will not be accepted without prior authorisation. The returns authorisation is valid for up to 14 days only. Goods sent back to us without prior authorisation will be returned back to you and the cost of delivery charged to your account. *******Cancellations & Returns******* You may cancel your order within 7 working days from the day after delivery; however, we must be notified in writing or by email notification (through EBAY website) intention to cancel, within 7 working days after receipt of the goods. Please note that orders that have already been processed will be subject to administration charge of 10% of the goods value. 1. Goods must be returned to our Returns Department within 14 days from authorization. After the 14 days, we will not accept returns of unwanted and non-faulty items. 2. Goods must be re-packaged as received. If you have opened the box to examine the product it must be re-packaged with reasonable care in order to prevent any damage in transit back to us. All components and accessories must be returned.