DELIVERY TIME FRAME
goods are usually dispatched within the time frames and for the rare
instance of delays, the customer will be well informed of the dispatch
date and expected arrival date. For such rare scenario’s we will
upgrade the postage service at our own cost to avoid unnecessary
delays. In all cases, we will notify of order dispatch to prepare the
customer for an estimated delivery date.
Mail has a policy on delivery delays, damage and loss and a key extract
from it reads, “Please wait 15 working days (from the due date of
delivery) before contacting us as we would not consider any item as
lost until 15 working days have elapsed. We allow the 15 working days
for items to be returned to us if there are any delivery problems.” The
full policy can be found here:
adhere to this policy and as such abide by it. Although a very small
fraction of items do incur damage or loss through transit, please
understand this is something out of our control and the responsibility
lies with the courier. For any items that haven’t been received by 15
working days after expected delivery date, the following claim form
needs to be completed to obtain compensation from Royal Mail:
keep a record and retain a proof of postage for every order dispatch.
If you require this during the claims process, please inform us and we
will send you a scanned copy. If you opted for Recorded Delivery,
please request the tracking number.
We try our best to keep the delivery charge as low as possible.
comparing prices we urge you to compare the ‘Total Delivered Price’.
This is to include the "Item cost + Delivery Cost". Please also compare
our service and quality with others also by referring to our feedback
score and Detailed Seller Rating which show impressive scores and
reflect the number of satisfied customers with our products, service
and customer service.
add all your items by clicking on the Buy It Now button and then the
total shipping charge with be displayed. If ordering multiple
quantities of the same product, the postage discounts will
automatically be applied the order. If there are different items in
your order, please contact us to request a revised invoice with a
have a no quibble 7 day money back guarantee on all of our products. If
you have simply changed your mind or no longer need your ordered
product(s), please notify us via eBay message and we will instruct you
on the process to return the product(s) to us and receiving a refund.
The returned item(s) must be in unused and original condition. The cost
of return to us will need to be paid by the buyer and in cases where an
exchange is required, we will cover the cost of the shipping of the
replacement product. Please note; we comply to the Distance Selling
Regulations and endeavour to make every transaction a good experience
for every buyer.
BULK ORDERS / DISCOUNTS
strongly believe in giving the best value to our customers and will
happily provide a ‘deal’ for larger orders. This can be applicable for
as little as 3 items, so please do not hesitate to contact us for a
discount for multi purchases.
are firm believers in a pleasant shopping experience and value all our
customers. Our ratings and score support our ethos and we hope that
provides confidence in our reputation. Please also see our 100%
Feedback with an average 4.8 / 5.0 for Detailed Seller Ratings. If you
have a problem with your order, please contact us so we can help in any
way possible. Feedback is left through an automated system which is triggered when feedback is received from the customer.
make every effort to provide all key information in the our listings.
If you have any further questions or just want some advice on a
suitable product for your needs, please feel free to contact us via