This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
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Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
We take great pride in our products and have thousands of satisfied customers. If you are not totally satisfied with your product though, you need to notify us within 14 working days from the receipt of the goods. You will then need to send them back to us for a full refund.
The product has to be in a saleable condition. You will be liable for the cost of replacement or repair of any goods returned scratched, knocked, battered etc.
You must take care of goods whilst they are in your possession and, if you are returning them, you should take reasonable care to ensure that "Direct4x4®" receives them and that they are not damaged in transit. If the goods are not adequately packaged, are incorrectly addressed or do not carry the correct postage, and become damaged as a result, "Direct4x4®" may have a claim against you. For this reason all items returned must be repackaged in a comparable way that they were delivered to you. We strongly recommend that you insure the return delivery.
The customer has to pay for all return delivery costs.
We do not refund the return delivery cost.
The customer must inform us via email or post of any returns within 14 working days of receipt. Otherwise no refund will be given.
Please use the return address. Unit 2, Masons Pl, Nottingham Rd, Derby, DE21 6AQ
"Direct 4x4® Manufacturing Ltd" wants you to be delighted with everything you buy from us. If you find any problems with an item you have purchased please let us know as soon as you can. The earlier we are made aware of a possible problem, the easier it is likely to be for us to investigate the matter. If it is discovered that "Direct4x4®" have supplied an item that is not as described, of a less than satisfactory quality or not fit for its purpose we will of course provide you with a suitable solution to the problem.
Please check your goods upon receipt; we need you to notify us of any damages as soon as possible.