We aim to dispatch orders within two working days of cleared payment (95% of orders are dispatched same/next day) in the unlikely event we are unable to dispatch the item within two days we will inform you via email. Items should be received within 1-3 days of receiving your dispatch notification.
We will use one of the following services to dispatch goods (UK):
ROYAL MAIL 1ST CLASS STANDARD SERVICE
ROYAL MAIL 1st CLASS RECORDED OR TRACKED SERVICE
Bulky/Heavy or valuable items to UK Mainland may be dispatched via;
24hr COURIER SERVICE (PARCELFORCE OR UK MAIL)
Where appropriate we will combine orders into one parcel
Please contact us for postage discounts for multiple purchases prior to payment.
All our product pictures are used for illustrative purpose only; we have made every effort to accurately represent the information and colours of products on this website. However, as colours vary between different monitors, we cannot guarantee that your monitor’s display will accurately reflect the actual product colour. We will take every care to ensure that product information and pricing are accurate at the time they are entered. Manufactures may update the look and specifications of the product and it might not be possible to update the listing on our website accordingly for some period. We will try to indicate the difference on our listings wherever it is applicable.
All sizes and measurements are approximate and we advise customers to consult the sizing charts when ordering as fittings may vary, especially between different brands. All our products on Buy-It-Now and Bids are Brand New unless specified.
We cannot be held responsible for manufacturing fault, but we will be happy to replace the faulty item or issue a refund, provided that, it has been reported to our customer service within 48 hours of accepting the shipment. Buyer is responsible for the return postage costs.
Item not received:
If you do not receive your item(s) within 7 days of receiving your dispatch notification, please contact us and we will advice of shipping method used. Please ensure you postal address registered with eBay is correct. We cannot be held responsible for incorrect or incomplete postal addresses.
Items dispatched via Royal Mail are usually delivered within 1-3 working days. We have noticed that postmen do not always leave a calling card if no one is available to receive the parcel; the parcel will then be taken to your local Royal Mail Depot where it will be held for up to 3 weeks, before being returned back to us. If you do not receive your parcel on time, please contact your local sorting office and enquire for your parcel, which was dispatched from G5 8EP, with a postage paid ID HQ36847.
Items dispatched via 24 hour courier service should be delivered next day (UK main land). If you do not receive the item within 3 days of dispatch please contact us.