About ex high street branded items
Some of our items have come direct from wholesalers and will have their original brand label (such as Monsoon or Per Una) either defaced or cut out altogether. This is a legal requirement to prevent buyers trying to return an item to the high street store it came from, and claiming back the full retail price.
Ex high street stock is sold on to wholesalers for a number of reasons. For example, a store might decide to cancel an order but the manufacturer may have already produced the stock. Or, items may have been stocked in the store at some point, and then sold off to wholesalers. This 'unwanted' stock is sold to wholesalers, we negotiate a price and buy it direct - this is the reason we're able to sell branded items at such a low price.
We accept payment by PayPal. We ask that you make payment within 48 hours of placing your order. If, after 48 hours, payment has not been made, an Unpaid Item Case will be opened. This is in line with ebay's new policy on payment timeframes.
PayPal is the safest way to make payment. The only information that is sent to us is your address, and we promise NEVER to pass your details on to third parties.
Items will be dispatched within two working days of cleared payment, and sometimes sooner.
The majority of items will be sent by First Class post. We can also send items using Recorded Delivery or Special Delivery (next day) - please contact us if you would like to use these services.
Items sent by Special Delivery will arrive before 1pm the day after dispatch and will require a signature upon receipt. All packages returned to us unclaimed by Royal Mail will be subject to reshipping charges.
For international orders, we will send your item by Airmail which, to Europe, can take 7-10 days to arrive, and DOES NOT provide tracking. Orders outside of Europe can take 10-20 DAYS depending on a country's customs procedures. We can also send items using a trackable service - please contact us for a quote if you would prefer to use a faster, trackable service.
Please note: we will only ship to the address registered with eBay. Please make sure your address details are correct before ordering.
At Frutti we follow Distance Selling Regulations and offer a 14 day returns policy.
If you are unhappy with your item, you can return it to us within 14 days of receiving it. To return an item, please request a return within 72 hours of receiving your item. To do this, please use the 'Return this Item' service through eBay. You can access this by clicking on 'more actions' for the item you have won.
Once we've received and checked the item, we'll refund you. All items MUST be returned unworn, with no sign of make-up, perfume or deodorant, in the original packaging and with any tags intact. We reserve the right to refuse a refund if the item does not come back to us in the condition it was sent.
We will refund the full cost of the item. You will be responsible for paying the return postage fee. You should obtain proof of posting and put your address on the package. Please remember that the item will be your responsibility until it reaches us.
Our returns policy only applies to Buy it Now fixed price items. We don't accept returns for items bought via Auction or Best Offer.
All manufacturers size their clothing differently so please check the standard measurements provided to avoid disappointment. It's always a good idea to check the measurements against a garment you already have that fits you well.
By purchasing an item you are agreeing to our terms and conditions.
We are a small fashion retailer dedicated to sourcing the latest high street styles and offering them to you at low prices.
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If you want to know more about a particular item then please contact me via the eBay contact seller service
See all of our items for sale. Visit the Frutti shop