Terms of Sale
All goods must be checked on collection or delivery and not signed for until you are fully satisfied with their state and condition.
If you notice any damage then please sign as "damaged" and report it to us within 48 hours - claims for damaged items will not otherwise be accepted.
Terms such as Unchecked or Not Checked are taken as clear acceptance of goods. You must inform us of any discrepancies whatsoever within 48 hours of collection / delivery.
Reasonable assistance must be provided to the delivery driver to help unload.
Missed deliveries will incur re-delivery costs.
Delivery is made to the kerbside only.
No liability can be accepted for any claims once the item is fitted.
All duty of goods lies with the buyer once the item has been received.
We do not cover consequential loss, labour or courier / transportation costs.
CANCELLATION OF ORDERS
If you change your mind about a purchase and wish to cancel your order then please contact us within 7 days and return the item/s within 14 days - Telephone (0844 357 8675) for a RMA (Return Merchandise Authorisation) which must be shown on the outside of the package. Any items returned to us without a RMA will be refused by our Goods Inwards department. We do not refund courier costs either way.
It is the customer's duty to ensure the item(s) reach us in good condition and we will not be liable for loss or damage of returned items so please ensure you take out the correct insurance cover. The customer must arrange for the return.
Auction items are non-cancelable. Purchases made by businesses are not subject to cancellation.
The purchaser of this item accepts full duty and liability for its proper use, operation and installation. This unit is NOT to be used in any commercial place. This unit must also be installed by a licensed professional Plumber, or it could result in the void of any warranties.
The purchaser further agrees to indemnify the seller, its officers and employees from any claims, actions, lawsuits, judgments or liability arising from the use or misuse of this product.
By purchasing this item the purchaser agrees to the above conditions of this sale and absolves the seller, its officers and employees of any and all liability regardless of its origin in the use of this product.
If there are any broken parts due to shipping damage we will have replacement parts shipped to you ASAP but this must be notified to us within 48 hours as stated above and the Courier’s delivery note should be endorsed as "damaged".
Product warranty covers parts only (not wear & tear or neglect) for 1 year unless otherwise specified.
To validate professional installation, an invoice from a professional installer must be provided in the event of a warranty claim as proof of proper installation. We do not cover courier or installation costs in any case.
Faulty parts must be returned to us under the guarantee (at your own expense), then we will send replacements.
Most water fittings, baths and showers require a balanced water supply of between 1 and 3 bar : to achieve this a pressure equalising valve or pump may be required.
Towel bars, shelves & racks are not designed to take heavy loading.
Do not book your installer until you have received and checked the goods.
We are not qualified to offer any professional advice for any of our products and can accept no liability for claims suggesting the same.
You are advised to check the suitability of the product with a professional body.
Our liability shall never exceed the maximum price paid for the actual product.
All transactions must be completed within 7 days and contact should be made within 3 days otherwise we reserve the right to cancel the order and re-list the item.
Our business has been established since 1990.
We take great pride in our business by supplying quality products at hugely discounted prices.
Manufacturing . Import . Distribution . Wholesale . Retail
We are one of the UK's BIGGEST distributors of Bathrooms, Kitchens and Heating equipment.
We buy direct from the source, cutting out all the middlemen. We are therefore unbeatable when it comes to levels of stock, prices and service.
Our operation runs across four UK locations and stock holding capacity in our own premises is over 80,000 sq. ft
We have joint manufacturing ventures in various factories so you know you are buying great quality items, direct from the source.
Our R&D team are constantly designing new and innovative products to supply the market demand.
Customer service is our No.1 priority - buy in complete confidence.
We buy BIG, we stock BIG, we sell at LOW prices.
On our products we give usually offer a 1-Year parts guarantee unless otherwise specified. This does not include labour, carriage or consequential loss.
We are OPEN 6 DAYS a week for your convenience.