Payment

We accept payment through Paypal or by cheque or postal order payable to "Rockshore UK Ltd". We also accept payment by most major credit or debit cards by telephone on 0845 6431033 (Monday to Friday from 9.30am but not including UK bank holidays).

Shipping

We aim to dispatch orders within 1 to 2 working days from receipt of payment. For UK customers, orders will be dispatched by Royal Mail or by courier for heavier or larger items. Orders should be delivered within 1 to 3 working days however we would kindly advise customers to allow up to 7 working days before contacting us to allow for any unforeseen delays. Customers purchasing from overseas should allow additional time for delivery. Typically this is 3 to 5 working days for European customers and 5 to 10 working days for customers outside the EU. However to allow for unforeseen delays, delivery can sometimes take longer. In line with Royal Mail delivery policies, we accept an order as lost after 10 working days for deliveries to UK addresses and between 20 and 25 working days for deliveries to outside of the UK. These are the maximum times we would ask customers to wait and is in line with other retailers/sellers.

Returns

We are happy to accept returns on unwanted items within 30 days. Please ensure that items are returned in an unused condition with all parts, packaging included. This policy does not affect your statutory rights. Customers will be responsible for return postage costs. If an item is received faulty or the wrong item is received, please contact us in the first instance by email or through ebay message centre and we will advise further.

Terms & Conditions

Rockshore is a trading name of Rockshore UK Ltd a Limited Company within the United Kingdom. Please see our full terms and conditions by clicking here Terms & Conditions Customers should satisfy themselves that any product being purchased is suitable for its intended purpose or use and that a suitably trained person installs such products. Customers buying from outside the UK must satisfy themselves that such product complies with local laws if local laws apply and that such product will be suitable for non-UK vehicles. If you are buying from outside the UK, you may have to pay additional taxes and/or duty on imported goods. These charges are outside our control and are the responsibility of the customer. You should consult your local Customs office for information. Products advertised as "universal" means that the particular product has been designed to fit many different vehicles but there is no guarantee that it will fit in all cases. Information provided in product listings is provided by the relevant manufacturers.

We pride ourselves on customer service and satisfaction but in the rare event that there is a problem, please do contact us so that we may rectify any issues.