Please pay by PAYPAL for immediate dispatch. We also accept personal cheques or crossed postal orders (Please allow clearing time). International buyers, PayPal only Please select the postal service you require from the drop down menu on the invoice. For more details on these options see "Shipping" below. Sorry but we do not ship to Italy.
We dispatch all items within 24 hours of cleared payment being received. Buyers will be notified if this is not possible for any reason. All payments are acknowledged and buyers are notified when items will be, or have been posted. Please ask for an invoice BEFORE making a payment if you would like postage combined (and therefore reduced) for muliple items. We only charge the minimum postage possible which depend on the weight of the item(s).
We always obtain proof of posting and pack items carefully and cannot be held responsible for items that are damaged, delayed or lost in the post but will help with Royal Mail lost item claim forms if necessary. To insure against such eventualities please select the appropriate postage option from the drop down menu on the invoice.
ROYAL MAIL POSTAGE OPTIONS.
Standard first class. Delivery should be within 2 working days.
Standard second class. Delivery should be within 3-4 working days but often less.
Compensation of up to £32 can be claimed from Royal Mail if items are lost or damaged if either first or second class standard rates are used.
Recorded delivery. Delivery times for first and second class are as above. The ONLY difference is that the delivery is signed for, making it safer for the seller, not necessarily for the buyer. It is just a record of delivery. Compensation up to £32 is included if the item is lost or damaged (EXCEPT FOR JEWELLERY).
Special Delivery is the only fully insured option for all items including jewellery. It guarantees next day delivery, and includes tracking.
A signature will be required on delivery of recorded or special delivery items.
If shipping rates are not stated on the listing please ask before buying. Some items are too heavy for shipping outside the UK, others will only be sent if they are insured. Sorry but we will not ship to Italy.
Standard Airmail does not include tracking or insurance.
Airsure does include tracking and insurance BUT is not available for all destinations.
We will accept returns within 14 days if not fully satisfied. Please notifiy us as soon as possible goods are to be returned. Goods MUST be in original condition, well packed and fit or resale in original boxes where applicable.
We will keep you informed throughout the transaction and will always leave feedback once we have received it. If contact is not made within 5 days of sale, a gentle reminder will be sent then, if no response is received a 'solve a problem' case will be instigated with e-bay. This will only be done as a last resort!
OXFORD JEWELLERY & GIFTS Ltd.
We aim to provide a quick, friendly and efficient service. We sell a range of good quality, reasonably priced gifts and jewellery. We have one of the largest ranges of jewellery mannequin trees on e-bay but we also stock many other jewellery related, and other gift ideas including ring holders, jewellery rolls traditional and contempory jewellery boxes, fair trade handmade leather purses, wallets, cushion covers, as well as picture frames, baby gifts, and much more!
If you have any questions, please ask, we are happy to talk to you in person or reply by e-mail. firstname.lastname@example.org
In the unlikely event that you are unhappy about any aspect of the transaction please tell us before you leave feedback so that we have an opportunity to put things right. Thank you.
If you need to contact us please do so via e-bay messages. We will answer all questions as accurately and quickly as possible.